Front Desk Solutions
For Full Serviced Hotels
For Small and Independent Hotels
- Remote Front Desk ManagementHelp hotels go fully unmanned at the front desk.
- Vouch Self Check-inAVA self check-in — with or without a kiosk.
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
Operations & Productivity
- Contact
Playbooks for the modern hotel.
Long-form pieces, announcements, and the operational playbooks our most successful clients share with us.
How Front Desk Outsourcing Empowers Small & Mid-Sized Hotels to Run 24/7 Without On-Site Staff
Struggling with rising labor costs and staff shortages? Discover how hotel self check-in systems reduce staffing needs, cut costs, and improve operational efficiency.
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How Thai Hotels Can Automate TM30 for Free
Discover how Thai hotels can automate TM30 reporting for free with our solution. Save hours of manual work and reduce errors instantly.
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You’re Not Alone: Overcoming Common Operational Challenges Small Hotel Owners Face Today
Running a small hotel isn’t easy. Discover the top operational challenges small hotel owners face today—and how simple tech like self check-in can lighten the load.
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How Hotel Self Check-In Systems Are Solving Labor Challenges in the Hospitality Industry
Struggling with rising labor costs and staff shortages? Discover how hotel self check-in systems reduce staffing needs, cut costs, and improve operational efficiency.
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No More Last-Minute Scramble: How AVA Ensures Smooth Check-Ins Even with Fewer Staff
One of the most common struggles when running a hotel is dealing with unexpected staff shortages. AVA is designed to be a reliable, always-available team member that ensures seamless guest check-ins
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FHA-HoReCa and Travel Tech Asia 2024 – Beyond the Hype: AI in Hospitality
Vouch’s Founder & CEO, Joseph Ling, took the stage at FHA-HoReCa and Travel Tech Asia 2024 and shared his insights on AI’s transformative potential for the industry.
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Vouch Expands Its Reach Among Prominent Local Hotel Chains in Asia
Vouch, a leader in digital solutions for the hospitality industry, has steadily expanded its presence among local hotel chains across Asia.
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Vouch Harnesses AI to Boost Hotel Efficiency and Revenue
Vouch, the award-winning hotel operations management solutions provider, today announced the expansion of its product suite with innovative AI-powered features.
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Everything You Need to Know About Data Analytics for Hotels
Learn the transformative benefits of a data-driven approach that not just improves operational efficiency but also transforming it into actionable insights.
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Vouch launches VAI at The Intan, Enhancing Visitor Engagement
Vouch’s partnership with The Intan showcases how VAI, Vouch’s latest hybrid chatbot, has helped the museum overcome its challenges while enhancing operational efficiency and elevating visitor engagement.
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How Can Digital Transformation Drive Efficiency in Hotel Operations?
The journey towards digital transformation is essential for staying competitive in an increasingly tech-driven industry, where the quality of guest experiences directly correlates with operational efficiency.
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Top 5 Tech Strategies to Streamline Hotel Operations
Technology is not just about making things easier; it’s about getting better insights and more control over how you run your hotel. Read to learn our tips.
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5 Ways to Increase Hotel Productivity through Optimising the Guest Journey
Guests are now craving for a seamless, personalised experience. Here are 5 ways to cater to this tech-savvy generation while increasing hotel productivity.
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9 Ways to Increase Hotel Productivity through Staff Optimisation
Running a hotel is no clockwork. Empower your team to reach their full potential with hotel staff optimisation.
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Hotel Housekeeping Optimisation for Cleaner Rooms and Happier Guests
By implementing the right strategies, hotels can achieve faster room turnovers, happier guests, and a more profitable business.
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Vouch Expands to Empower Hotels with Operational Excellence
Vouch unveils a new chapter with Hotel Operations Management Ecosystem (Vouch HOME)
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9 Important Housekeeping KPIs for Optimising Hotel Housekeeping Team
Learn more about these 9 important housekeeping KPIs, together with how they are calculated, to ensure constant peak performance for your hotel.
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4 Efficiency Hacks for Savvy Hoteliers
From harnessing the power of data-driven insights to unleashing the creativity of your staff, we’ll equip you with actionable tips to transform your hotel from a scramble to a well-oiled machine.
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4 Reasons Hotels Should Break Free from Messaging Apps
Transitioning to a dedicated software brings a level of organisation, autonomy, teamwork and analytical capability that can significantly enhance a hotel’s operational efficiency and guest satisfaction.
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Vouch Announces Integration with OHIP, providing Contactless Check-In Solutions to Oracle Customers
This integration will provide many benefits, including the ability to offer guests a contactless check-in solution integrated to the hotel’s PMS.
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Amadeus Expands Relationship with Vouch
Vouch is excited to announce its expanded partnership with industry giant Amadeus, enhancing our existing HotSOS collaboration to provide hoteliers with even greater operational efficiency and elevated guest satisfaction.
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The Power of Smart Technology in Hotels: Outpacing the Competition
The Power of Smart Technology in Hotels: Outpacing the Competition In popular cities where tourism is key, competition among the countless hotels is incredibly fierce. With hotels lining up next to each other on high traffic streets and selling within a similar price range, travelers…
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Latest Tech Trends for Thailand Hotels in 2023
Latest Tech Trends for Thailand Hotels in 2023 Thailand closed out the year of 2022 with over 10 million foreign arrivals, just as the Tourism Authority of Thailand has targeted in its recovery plan. This better-than-expected number has signaled a strong and positive start to…
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Vouch Launches New Interface for its Guest Experience Platform
Vouch Launches New Interface for its Guest Experience Platform Improved Interface Provides Better User Experience & New Features to Help Hotel Guests Get What They Need Faster and More Conveniently.Vouch raises standards with a more seamless hotel guest experience platform with the launch of a…
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Vouch Crowned Grand Winner at Hotel Innovation Challenge Asia 2022
Vouch Crowned Grand Winner at Hotel Innovation Challenge Asia (HICA) 2022 Hotel tech provider, Vouch, has been named the Grand Winner at the Hotel Innovation Challenge Asia 2022 held at Food&HotelAsia (FHA) in Singapore.Jointly organised by the Singapore Hotel Association (SHA) and FHA-HoReCa, with support…
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Incremental Revenue Generation for Bangkok Hotels
Incremental Revenue Generation for Bangkok Hotels Meet Joe, a traveller ready to explore the world again after the borders have opened. His first stop, the city of smiles – Bangkok. Having been cooped up at home due to the pandemic, the desire to travel and…
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Effective Strategies For Increasing Positive Guest Reviews
Effective Strategies For Increasing Positive Guest Reviews No matter what one might say, first impressions do count. As early as 2014, a TripAdvisor survey[1] reported that hotel-goers read between 6 to 12 reviews before deciding on a hotel. Moreover, the same report suggested that 96…
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Benefits Of A Self-Service Guest Journey For Guests & Hotels
Benefits Of A Self-Service Guest Journey For Guests & Hotels Walk into virtually any fast food restaurant today, and you will be greeted not only by the service staff, but also by a row of self-service ordering kiosks. Indeed, self-service kiosks have become increasingly common:…
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Elevating Hotel Guest Experience In Kuala Lumpur Through Technology
Elevating Hotel Guest Experience In Kuala Lumpur Through Technology Malaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of…
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Everything You Need To Know About Guest Experience Platforms
Everything You Need To Know About Guest Experience Platforms As borders reopen amidst the abating of COVID-19 restrictions in many places around the world, international travel has seen surging demand for flights, tours, and hotel stays. But besides the frantic rush for hotels to reawaken…
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5 Ways To Boost Guest Experience for Hotels in Bangkok
5 Ways To Boost Guest Experience for Hotels in Bangkok A New Normal For Bangkok’s Hotel Industry With Thailand’s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contractions in 2020 and slow growths in 2021…
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4 Things Hotels Should Take Away From The Pandemic
4 Things Hotels Should Take Away From The Pandemic Prior to the onslaught of the COVID-19 pandemic, the hospitality industry thrived across the globe – though with the exception of only making small leaps of progress when it came to innovating the guest experience. Now,…
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CNA938 Money Mind Interview With CEO, Joseph Ling
CNA938 Money Mind Interview with CEO, Joseph Ling Vouch’s CEO and founder Joseph Ling joined CNA938 Money Mind hosts Stanley Leong and Hui Wong on 13 May 2022 to talk about the future of technology in the hospitality and travel industry. With travel borders starting…
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5 Ways Data Analytics Enhance Guest Experiences At Hotels
5 Ways Data Analytics Enhance Guest Experiences At Hotels In a world where technology is constantly evolving, it is no surprise that we are seeing more sectors employ data analytics as they recognise its importance – with it, no segments are immune, not even the…
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Hotel Upselling & Ways To Generate Consistent Revenue From It
Hotel Upselling & Ways To Generate Consistent Revenue From It As a hotelier, you have probably heard that upselling is an excellent strategy to increase revenue while boosting guest experience. However, this remark understates the true significance of hotel upselling. Most hoteliers today understand that…
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All A Modern Hotelier Needs To Know About Hotel Automation
All A Modern Hotelier Needs To Know About Hotel Automation Surviving the COVID-19 pandemic entailed reducing operational expenditures for most hoteliers, the majority of which came from layoffs and furloughs. However, after decades of operating the same way, it is indeed hard to imagine full-scale…
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The Business Value Of Hotel Analytics
The Business Value Of Hotel Analytics Data seems to be the new key to keeping ahead, whether utilised to study guest patterns, analyse reviews, or enhance service times. Almost every sector nowadays is underpinned by software, and if a company does not have a thorough…
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Sustainable Hotels: Steps To A More Sustainable Business
Sustainable Hotels: Steps To A More Sustainable Business Truth be told, we are in the midst of an unprecedented climate and environmental crisis. According to research done by the Sustainable Hospitality Alliance1, the hotel industry needs to cut carbon emissions by 66 per cent per…
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How Technology Is Revolutionising The Hotel Industry
How Technology Is Revolutionising The Hotel Industry Technology has long transformed how individuals and businesses operate, and with it comes one such industry that is also witnessing this transformation: hospitality. As customer attitudes and expectations began to change, technology-powered hotel trends have seen a s
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The 5 Technology-Powered Hotel Trends
The 5 Technology-Powered Hotel Trends The hospitality industry has been undergoing a digital transformation for years. This trend has significantly accelerated in recent times. Hotels are increasingly adopting new technologies, such as IT applications and e-commerce solutions, to stay competitive and drive the industry
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Technology and the Future of Hotel Guest Experience
Technology and the Future of Hotel Guest Experience Recently Google conducted a study1 to uncover global insights on smartphone usage in the course of travellers’ entire journey, from shopping to booking, and how they use mobile devices while travelling. The results? User experience matters across…
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Vouch Launches Mobile Check-in for Hong Kong, Macau Hospitality Markets
Vouch Launches Mobile Check-in for Hong Kong and Macau Hospitality Markets [Press Release] Designed for the endemic era, integration of latest features ensures seamless check-in from time of booking to arrival, thereby enhancing the overall customer journey Hong Kong – 22 February 2022 – Award-winning…
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Funding & Expansion Announcement
[Press Release] United Kingdom – 05 October 2021 – Award-winning guest experience platform provider – Vouch – has announced plans to expand into new global markets, with the opening of its operations in London as a gateway to the rest of Europe. In the United…
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Overcoming the Pandemic: Dubai
Highlights As tourism in many countries are still struggling for a rebound, Dubai has started recovery, with people traveling there for businesses, events and vacations. The UAE is the leading country with the highest vaccination rate with 71% of the population fully vaccinated, and this…
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The Future of Check-in is Now
With hotel mobile check-in added, Vouch’s Guest Experience Platform is a full-suite hospitality solution with functionalities that enhance guest experience throughout the whole guest journey from pre-stay to post-stay. The mobile check-in function comprises three simple steps performed by the guest: registration, credi
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Are European Hotels Ready for Travellers?
In an attempt to revitalize travel-related industries, the European Union is relaxing travel restrictions, and travellers and business owners make plans for the summer travel season. However, hotels still face uncertainty brought by the pandemic as the tourism industry is not completely in the clear,…
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Hotel Guest Experience, Redefined
Hotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction. Digital hotel technology is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience. The Vouch Guest Experience Platfo
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The Price Tag of Tech
Many hoteliers often misunderstand the cost of implementing hotel innovations. An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue. Besides direct impact on revenue, digital solutions could help you realise dramatic labour savings every…
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Enabling Better Service With Tech
Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more than those who reported undergoing negative experiences. Additionally, as…
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The Check-in Crisis
With a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in, resulting in a surge of complaints from guests and negative press coverage. The real issues the hotels faced were labour crunch for Housekeeping and…
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Smart Digital Solutions for Reopening Hotels
To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow. One solution is improving staff efficiency through an automated self-service platform, powered through guests’ personal mob
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5 reasons to retire the hotel room telephone
With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom….
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