Front Desk Solutions
For Full Serviced Hotels
For Small and Independent Hotels
- Remote Front Desk ManagementHelp hotels go fully unmanned at the front desk.
- Vouch Self Check-inAVA self check-in — with or without a kiosk.
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
Operations & Productivity
- Contact
How it Works
1. Access Platform to Request for Amenities
Guest enters platform to select amenities that they would like to request for.
2. Enter Details
Guest enters their details and/or preferences.
3. Confirmation
Guest receives confirmation that their request has been sent to the hotel staff.
4. Staff Receives Notification
Hotel staff receives notification of this request through the Guest Experience Platform Task Manager or housekeeping PMS (if integrated).
Benefits
Vouch Room Request changes the economics of housekeeping — fewer phone interruptions, better information, faster fulfilment.
- ✓ Operational efficiency — reduces call centre dependence during peak hours so front desk and housekeeping can focus on the work that actually moves the needle.
- ✓ Error-free requests — eliminates phone miscommunications through structured self-service capture; guest gets exactly what they asked for.
- ✓ Reduced dropped calls — low-impact calls (extra towels, toiletries, charger) never reach staff; the high-stakes calls always do.
- ✓ Improved experience — items arrive faster because housekeepers are notified the moment the request is logged, not after the lobby radio relay.
Task Automation Workflow
Vouch turns every guest request into a structured, trackable task — from the moment a guest taps "send" to the post-stay analytics review.
Integration Partners
Vouch integrates with leading Hospitality Operations Management partners — so room requests captured through Vouch route directly into the housekeeping system you already use, without a single duplicate entry.
