Front Desk Solutions
For Full Serviced Hotels
For Small and Independent Hotels
- Remote Front Desk ManagementHelp hotels go fully unmanned at the front desk.
- Vouch Self Check-inAVA self check-in — with or without a kiosk.
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
Operations & Productivity
- Contact
Hotels face a check-in problem that rarely gets addressed head-on.
- 01
Peak hours punish your team
Between 2–5pm, your staff spend the highest-pressure hours on data entry and queue management — not on hospitality.
- 02
Guests notice wait times before anything else
A check-in queue is often a guest's first impression. Starting with a wait colours the rest of the stay, and that shows up in reviews.
- 03
Reducing headcount isn't the answer for you
You have lobby staff because guests expect a human presence. The goal isn't to remove people — it's to make sure they're on the right moments.
Three Steps. No Desk. No Queue.
From the moment a guest arrives, Vouch guides them through the entire check-in process — independently, at their own pace.
Staff Freed. Guests In Control.
Vouch self check-in gives guests full autonomy over their arrival. The entire check-in process — from data capture to room access — happens without staff involvement.
Your front office team can now be redirected to the interactions that actually require a human touch.
Native to Your PMS Ecosystem.
Vouch Contactless Check-in is integrated with leading property management systems (PMS) such as Oracle OPERA Cloud, MEWS and Cloudbeds — syncing guest data, room availability, and key issuance in real time. No duplicate entry. No reconciliation gaps.
CCI Command Centre runs on the same integration, so when a staff member steps in to assist, they see exactly what the guest sees — and exactly what your PMS knows.
Check PMS Integration →Hassle Free Check-In
To enable a faster, more convenient process for guests, the Optical Character Recognition (OCR) functionality is powered by Innovatrics, the most trusted biometric technology in the market.
With this, Vouch Check-in can accurately process passports from all around the globe, swiftly extracting pertinent data to automatically populate guest information.
Flexible Identity Verification, Built In.
For hotels that require physical presence of the primary reservation holder, Vouch Contactless Check-in includes a dedicated facial recognition step — ensuring the person checking in matches the passport presented.
The step is configurable. Enable it to meet local regulation or brand policy, or keep it switched off for properties that don't require it.
Kiosk or Mobile. One Seamless Arrival.
Guests can check in fully at the lobby kiosk — passport scan, payment, key collection, done. Or they can complete the entire process on their mobile phone before they even arrive, and simply stop at the kiosk to encode their key card on the way in.
Either way, no queue, no desk, no wait.
Most check-ins are smooth. For the ones that aren't — Command Centre.
Vouch Contactless Check-in handles the majority of arrivals without any staff involvement. But arrivals aren't always textbook. The booking with a name discrepancy. The couple who arrived before check-in time. The guest whose assigned room is still not cleaned. For every one of those moments — CCI Command Centre is ready.
Real-time status, swap rooms, edit details, instant card encoder activation and more.
Explore CCI Command Centre →Three things that change how your lobby works.
Every feature in CCI Command Centre is designed for a single purpose — giving lobby staff the tools to resolve any check-in moment with speed and confidence.
- Mobility
Staff go to the guest. Not the other way around.
Staff see check-in activity in real time and can approach a guest proactively — before they even ask for help.
- Speed
Always on. No login lag. No PMS clutter.
CCI Command Centre launches instantly. No waiting through authentication. No navigating a full PMS interface in front of a waiting guest.
- Integration
Stays in your PMS ecosystem. No new system to manage.
Both Contactless Check-In and CCI Command Centre run on the same integration. Guest data, reservations, and room details are already synced — your IT team doesn't adopt a new platform.
