Front Desk Solutions
For Full Serviced Hotels
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
Operations & Productivity
- Contact
See it in action
Vouch Hotel Operations Management Ecosystem (Vouch HOME)
A suite of back-end solutions integrated with an award-winning guest-facing platform delivering streamlined workflows and automated operations management.
Great Start to a Great Stay
Enable guests to bypass the front desk and complete registration, pre-authorisation, and room key collection contactlessly within minutes.
Optimise Your Check-In →Skip the Call for Better Service
The Vouch Guest Experience Platform provides seamless access to hotel services without relying on phone calls, minimising missed communications and elevating satisfaction.
Digitalise Service Requests →
Effortless Requests, Seamlessly Fulfilled
Guests make requests with confidence that teams deliver efficiently, supported by clear status updates ensuring swift, seamless service delivery.
Fulfil Every Request →Automation that Optimises
Requests route through Vouch Task Manager to relevant departments for timely execution, with team members updating progress via mobile task manager.
Automation for Efficiency →
Simplify Bookings and Operations
Staff navigate bookings for amenities (shuttle transportation, tennis courts, bicycle rental) whilst centralised management enables staff oversight and guest comfort.
Easy Facility Management →Speeding Up Sustainability
Guests access hotel information and services on-demand. A paperless approach aligns with sustainability commitments.
Achieve Your Sustainability Goals →
Supercharge Your Room Assignment Workflow
Real-time insights on room assignment statuses eliminate manual processes. Upload, assign, and overview everything via a single dashboard.
Automate Room Assignments →Swift Service Recovery
Capture mid-stay reviews to identify concerned guests and address issues before checkout, ensuring positive departures and enhanced reputation.
Task Automation Workflow
- ✓ Digital initiation — requests integrate seamlessly into Vouch Task Manager.
- ✓ Automated assignment — Task Manager sends details to relevant teams for execution.
- ✓ Real-time updates — associates accept tasks or receive assignments with instantaneous progress tracking.
- ✓ Clear overview — supervisors monitor all ongoing tasks and statuses in real time.
- ✓ Data-driven approach — the dashboard analyses departmental efficiency for informed decision-making.
Our Benefits
- ✓ Comprehensive deployment — dedicated success managers ensure smooth onboarding with tailored approaches.
- ✓ Front-to-back — guest requests convert to tasks automatically assigned within the Vouch ecosystem.
- ✓ 3rd-party integrations — compatible with popular PMS and POS systems for enhanced productivity.
