Identify & register
Verify identity, capture documents and meet local registration and immigration requirements — via self check-in, mobile or tablet.
Front Desk Solutions
For Full Serviced Hotels
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
- Contact
Built for small properties, now even better
Little Hotelier has earned its place as a favourite among small and independent hotels for a simple reason: it does a lot in one place. From a single, perfectly-sized platform, hoteliers manage bookings, rates, payments and housekeeping — with a mobile app that keeps the front desk running even when you're away from it. It's the kind of all-in-one simplicity that helps small teams save hours of admin every day.
At Vouch, we love what that focus on small, independent properties makes possible. And now, through our integration with SiteMinder, we're making it even easier for Little Hotelier hotels to extend that same effortless experience all the way to the front desk.
A better arrival, from booking to check-in to stay
Reservations from Little Hotelier flow straight into Vouch AVA. From there, the guest can complete a full mobile check-in on their own device — verify their identity, capture the documents your property and local regulations require, settle payment or a pre-authorisation, and receive their room key, all done independently. Keys can be issued digitally through your lock integration, with a clear audit trail.
And the relationship doesn't end at check-in. AVA keeps answering guests throughout the stay — questions before arrival, during the stay and after departure — in AI text and in AI voice, in the guest's own language, at any hour of the day or night.
The four jobs of a front desk, handled
Put together, Vouch covers the four core jobs of a front desk that would otherwise sit on your team's shoulders — giving Little Hotelier hotels a way to offer guests real autonomy while relieving staff of the repetitive, manual work that eats up a small team's day.
Take the money
Payments, pre-authorisations, deposits and tourist taxes, collected at check-in.
Issue the key
Encode or issue room access, remotely when needed, with a full audit log.
Answer the guest
A chatbot and AI voice agent handling guest enquiries around the clock.
Front Desk as a Service — when you need an extra pair of hands
Technology handles the routine beautifully, but hospitality still needs a human touch. That's why Vouch also offers Front Desk as a Service: a trained Vouch team that steps in remotely to support your guests and cover the moments technology alone shouldn't.
Think of it as front desk cover on demand. Our team can take guest calls and requests, assist anyone who needs a hand completing check-in, verify documents, handle exceptions, and cover overnight shifts or times when the property is short-staffed. You decide how much to hand over — from occasional after-hours cover to fully managed front desk operations.
For small and independent properties, it means you can run leaner without leaving guests unattended: keep the warmth of a staffed front desk, without carrying the full cost of one around the clock.
Built to work together
Because Vouch is integrated with SiteMinder, hotels using Little Hotelier can adopt Vouch alongside their existing setup with minimal friction. It's the same guest data, flowing further — from reservation, to check-in, to the reports your team relies on. The result is a more complete hotel technology ecosystem, tuned for the way small properties actually run. Explore our solution with a tailored demo to see how Vouch fits your property.
Frequently asked questions
Does Vouch work with Little Hotelier?
Yes. Vouch is integrated with SiteMinder, so reservations from Little Hotelier flow straight into Vouch AVA — no extra systems to juggle.
What can guests do with self check-in?
Guests complete a full mobile check-in on their own device: verify their identity, capture any documents your property or local regulations require, settle payment or a pre-authorisation, and receive a digital room key or instructions to retrieve a key from a specific locker.
Do I still need front desk staff?
Only as much as you want. Vouch handles the routine automatically, and Front Desk as a Service lets a trained Vouch team step in remotely — from occasional after-hours cover to fully managed front desk operations.
Does Vouch support guests in other languages?
Yes. AVA answers guests in text and voice, in the guest's own language, at any hour — before and during the stay.
How do guests get their room key?
Keys are issued digitally through your lock integration, with a clear audit trail of access. Hotels without an integration can also use Vouch AVA to manage their locker box set-up.
