Spearheads digitalisation efforts

Crowne Plaza Bandung Spearheads Digitalisation with Vouch

Crowne Plaza Bandung is a five-star IHG hotel in downtown Bandung, Indonesia that seeks new technologies to become more sustainable and efficient in its daily operations.

Vouch created the Digital Concierge Jaka, which is easy to use and requires minimal training for the staff. It helps the team at Crowne Plaza Bandung to streamline environmentally friendly operations, reduce paper usage, and deliver high-quality services to its guests more efficiently.

Vouch's Guest Experience Platform also has other features such as contactless check-in and facility booking to enhance guest experience throughout a guest's stay.

Spearheading Hotel Digital Transformation

Situated at the heart of Bandung's business district, Crowne Plaza Bandung is an iconic five-star Indonesian hotel that delivers excellent services to both business and leisure guests. To stay ahead of the digital transformation curve in the Indonesian hospitality scene, Crowne Plaza Bandung has teamed up with Vouch to create a Guest Platform named Jaka to bring experiences at the hotel to a whole new level.

Towards Sustainable Operations

For hotels, practising sustainability not only leaves a smaller carbon footprint, but also comes with commercial benefits such as attracting more customers and promoting brand image. Research indicates that 83% of global travellers think sustainable travel is vital, with a majority expressing increased desire for sustainable travel since the pandemic.

Jaka's easy-to-use interface requires minimal staff training, and its full suite of guest-centric features are ideal solutions to meet the hotel's sustainability needs. Guests can place orders directly through Jaka without referring to a printed menu, and the room service team is immediately informed of the in-room dining orders. This reduces the amount of printed paper, prevents excessive training costs and saves valuable man-hours that could have been used to deliver high-impact services to guests.

Maintaining Service Excellence with Higher Efficiency

Vouch's Digital Concierges are completely app-less. QR codes are placed conveniently in every hotel room, and guests can simply scan the code to activate Jaka on their own mobile device. Without the burden of downloading yet another app, Jaka's app-less implementation is more appealing to guests and achieves a high user adoption rate.

According to the Revenue Manager: “With Jaka's help, our staff spend less time answering guest requests in the call centre and in-room dining orders are served more quickly. We really appreciate the boost in efficiency and we wish all guest requests are placed with Jaka from now onwards!”

The Director of Sales and Marketing noted that Jaka's features are very easy to use, and with the reviews collected from Jaka, the team now has one more very effective way to get better at serving guests, expressing strong recommendation for Vouch to other IHG hotels in Indonesia.