Front Desk Solutions
For Full Serviced Hotels
For Small and Independent Hotels
- Remote Front Desk ManagementHelp hotels go fully unmanned at the front desk.
- Vouch Self Check-inAVA self check-in — with or without a kiosk.
Guest Experience
- Room RequestTowels, toiletries, amenities — without picking up the phone.
- In-room DiningQR-led ordering with kitchen and POS integration.
- Digital CompendiumHotel info, FAQs, and city guide on every guest's phone.
- Facility BookingSpa, gym, meeting rooms — bookable from in-room QR.
- Upsells & PromotionsAI-recommended cross-sells priced for your property.
Operations & Productivity
- Contact
Introduction
Alila SCBD Jakarta stands as a luxury hotel in Jakarta's Sudirman Central Business District, blending contemporary design with Indonesia's vibrant capital energy. The hotel operates two unique restaurants conceptualised by Cédric Vongerichten, son of Michelin-starred chef Jean-Georges. Committed to excellence, Alila SCBD partnered with Vouch as their technology partner to enhance guest experiences.
Revolutionising the Guest Experience
Previously, Alila SCBD relied on a chat application for hotel-wide communications, which proved inefficient and error-prone. After implementing the Vouch Guest Experience Platform with a focus on contactless in-room dining, the hotel achieved remarkable results within one month: phone calls about F&B ordering reduced by 70%, 92% of all room service orders automated, and room service orders increased by 2.8 times. Orders now transmit digitally directly to the room service team, eliminating conventional call-centre processes.
Reduced Call Volume
The platform's intuitive interface allows guests to access information and place orders via mobile devices, substantially reducing call-centre enquiries. This digital-first approach enhances guest engagement and convenience.
Increased Productivity
Staff are liberated from routine tasks, enabling them to focus on complex challenges, meaningful service delivery, and prompt service recovery. Streamlined operations have elevated overall hotel efficiency.
Enhanced Order Accuracy
Direct mobile ordering eliminates human errors and miscommunication inherent in phone-based orders, ensuring guests receive precisely what they requested while reducing corrective service trips.
Partnership Impact
General Manager Alasdair N. Davidson stated: “We've already seen a significant drop in our daily call volume, and we've even experienced a surge in room service orders!” The Vouch team supported a smooth transition, positioning Alila SCBD as a hospitality industry trendsetter.
Originally published at vouch-technologies.com.
