Customisable Interface
Brand-native UI tailored to each venue. From colour palette to copy, every touchpoint feels like an extension of your brand.
Trusted by Tourism Partners and Clients
Our Approach
What We Do
Leverage Vouch's digital solution to better manage crowd traffic, navigate the flow of visitors, prevent long queues, and improve the end-to-end experience at your facility.
By providing access to information about your offerings — including background, significance, unique features, and even member benefits — our digital solutions can offer users a more immersive and interactive experience that drives revenue and loyalty.
Platform Capabilities
Our Solutions
We have been working closely with a multitude of tourism stakeholders to map out the user journey across various touchpoints to help deliver an impactful end-to-end experience.
Gamification
Loyalty mechanics, scavenger hunts, achievement systems — engagement layers that turn passive visits into participatory experiences.
Digital Ticketing
Mobile ticketing with QR validation, family bundles, and timed-entry flows. Integrates with your gate hardware and box-office systems.
Booking Management
Time-slot reservations for exhibits, tours, classes, and amenities. Auto-balance demand across windows and capacity caps.
Merchandise Catalogue
Sell signature merchandise alongside the visitor experience. Inventory + fulfilment integrated with your in-venue retail.
Live Chat
Real-time guest assistance across web, mobile, and in-venue kiosks — staff handle multiple conversations from a unified inbox.
Data Analytics
Dashboards that surface visitor flow, dwell time, conversion funnels, and engagement metrics so you can iterate with confidence.
3rd Party Integrations
POS, CRM, ticketing partners, payment gateways. We plug into the systems you already use rather than asking you to switch.
Making Art More Accessible
National Gallery Singapore recognised that access to art education and resources can be limited. They sought to expand educational offerings beyond physical exhibitions through a digital programme.
Vouch integrated technology with popular text messaging platforms to create ARText, a pioneering and exclusive mobile educational platform in Asia initiated by a museum. This enables the gallery to:
- Allow users to conveniently sign up and receive daily bite-sized lessons on artists and artworks of Southeast Asia
- Enable learners to personalise their experience and modify their preferences in order to receive tailored content
- Enhance learning via chat to make learning accessible and engaging
Sparking Interest for District Discovery
The Civic District in Singapore contains historic landmarks that remain largely unnoticed. The Arts House sought digital connection between users and placemaking stakeholders to promote self-education and discovery.
A persona named ‘Sparky’ was developed to represent Vouch’s Digital Compendium. This enables:
- Offer a mobile-friendly, guided walking tour to explore the precinct and learn about the significance of public artworks and art establishments
- Involve users in a gamified journey allowing them to progress through stages of the game while unlocking different rewards along the way
- Create memorable experiences between ‘Sparky’ and the user through the integration of Augmented Reality (AR) feature
AI Chatbot Meets Personalisation
Mandai Wildlife Reserve, a highly-visited Singapore attraction, faced overwhelming daily phone enquiries. They needed automated solutions for common questions while maintaining personal service for complex enquiries.
An integrated chatbot with live chat functionality was launched. Benefits include:
- Empower each agent to handle several visitor conversations at once
- Provide quick responses to enquiries without visitors needing to wait on the line
- Assess the productivity and efficiency of individual support agents
- Gain insightful data to better understand their visitors
Modernising Museums
The National Heritage Board of Singapore aimed to enhance museum experiences through comprehensive, contactless, and interactive digital solutions.
Vouch customised an end-to-end visitor mobile platform with e-ticketing and multilingual digital content. This enables museums to:
- Provide visitors an all-encompassing digital journey from pre-arrival, on-site content exploration and post-visit review
- Better crowd manage and reduce waiting times with digital ticketing and amenities booking
- Immerse visitors with engaging visual audio content in their preferred languages
- Gather information and user behaviour data on museum visitors to better improve on-site experiences
- Equip personnel with a user-friendly and customisable back-end platform that streamlines day-to-day operations
