From Manual to Digital: Enhancing Winter Hospitality at Park Hyatt Niseko Hanazono
Nestled in the picturesque region of Hokkaido, Niseko, Park Hyatt Niseko Hanazono has earned a stellar reputation as the premier resort in the area. Renowned for its exceptional ski experience, the resort attracts a large number of visitors during the peak winter months of December to January.
To ensure a memorable experience for its esteemed guests, Park Hyatt Niseko Hanazono aimed to optimize the management of its in-house onsen usage, providing a more efficient and enjoyable way for guests to indulge in this popular facility while avoiding overcrowding.
Previously, the resort was managing onsen reservations manually and it was proving to be a challenge for the resort’s staff. The existing process involved handling incoming phone calls, tracking reservations, and ensuring smooth operation of the male and female onsen areas.
Recognizing the need for an efficient and automated solution, the resort turned to Vouch, a trusted technology vendor for Hyatt Group, after hearing about their successful implementation at other hotels in the neighboring countries.
How It Works
For Guests
The facility booking solution is one of many features found on the Vouch Guest Experience Platform and it allows guests to reserve their preferred time slot in advance, ensuring a seamless and hassle-free experience at the onsen.
Upon arrival, guests at the resort will receive a unique QR code placed prominently in their rooms. By scanning the QR code, guests can access the facility booking platform to reserve their preferred 1-hour onsen session. To ensure a pleasant experience, the resort uses Vouch to limit each onsen to a maximum of 15 users per spa, guaranteeing comfort for all guests.
Achieved a remarkable self-service rate of 64% on average over the first 6 months
The guest platform is intuitively designed and easy to navigate, eliminating the need for guests to seek assistance from staff members to understand its functionality. The user-friendly interface enables guests to effortlessly access the facility booking system and complete their reservations in less than two minutes.
With their onsen reservation confirmed, guests could proceed with their day’s activities, free from any worries or uncertainties. The swift and hassle-free booking process empowers guests to plan their itineraries and explore the resort’s offerings, maximizing their enjoyment and relaxation during their stay at Park Hyatt Niseko Hanazono.
Platform is available in multiple languages for international and domestic guests
For Staff
The implementation of the facility booking solution also results in enabling full automation for onsen management and eliminating the need for guests to call the hotel for reservations. This shift not only reduces the workload on the staff but also eliminates the possibility of missing bookings due to human errors.
The management dashboard by Vouch has become an essential tool for the hotel staff in charge of the onsen. It offers a comprehensive view of all bookings for both the male and female onsens. The dashboard prominently displays guest names and room numbers, ensuring easy reference and seamless coordination for the staff.
The information within the dashboard is sorted in an orderly manner, facilitating efficient reservation retrieval for the staff. With just a few clicks, staff members can navigate the system, locate specific bookings, and retrieve the necessary details promptly. This streamlined approach significantly reduces the time and effort required to manage onsen reservations, allowing staff members to focus on other important tasks and provide exceptional service to guests.
Simplified operations with high performing dashboard
Key Benefits and Results:
- Streamlined Operations: By automating the reservation process, Park Hyatt Niseko Hanazono is able to eliminate the need for staff members to manage incoming phone calls and manually track reservations. This saves valuable time and resources, enabling the staff to focus on providing personalized services to the guests.
- Improved Guest Experience: The facility booking solution empowers guests to effortlessly secure their desired onsen time slots in advance. This not only enhances their satisfaction but also contributes to a smoother flow of operations, reducing congestion and ensuring an overall positive experience during their stay.
- Increased Efficiency: Vouch’s system effectively manages the capacity of the onsen facilities, optimizing resource allocation and avoiding overbooking. This results in a more efficient utilization of the onsen areas, ensuring that guests could enjoy their tranquil retreat without overcrowding.
- Time and Cost Savings: The automation of onsen reservations significantly reduces the staff’s workload, freeing up their time for other essential tasks. Moreover, the elimination of manual tracking and phone call management reduced administrative costs associated with the previous reservation process.
Mr Daisuke Hara (Director of Rooms) sharing about the successful implementation of Vouch
Recognizing the significant impact of Vouch’s facility booking solution, the Director of Rooms, Mr Daisuke Hara, shared the successful implementation with Hyatt hotels across Japan. The intention was to showcase the positive outcomes achieved by the resort through the adoption of this innovative technology. By sharing their experience, the hotel aimed to inspire other Japanese hotels and resorts within the Hyatt network to explore similar solutions to enhance their operations and guest experience.
Check out our solutions for more ideas on how technology can help hotels improve efficiency while enhancing guest satisfaction or find out how hotels can harness the power of technology to stand out from your competitors.
Schedule a meeting with our business development team for a free consultation!
From Manual to Digital: Enhancing Winter Hospitality at Park Hyatt Niseko Hanazono
How It Works
For Guests
The facility booking solution is one of many features found on the Vouch Guest Experience Platform and it allows guests to reserve their preferred time slot in advance, ensuring a seamless and hassle-free experience at the onsen.
Upon arrival, guests at the resort will receive a unique QR code placed prominently in their rooms. By scanning the QR code, guests can access the facility booking platform to reserve their preferred 1-hour onsen session. To ensure a pleasant experience, the resort uses Vouch to limit each onsen to a maximum of 15 users per spa, guaranteeing comfort for all guests.
Achieved a remarkable self-service rate of 64% on average across the first 6 months
The guest platform is intuitively designed and easy to navigate, eliminating the need for guests to seek assistance from staff members to understand its functionality. The user-friendly interface enables guests to effortlessly access the facility booking system and complete their reservations in less than two minutes.
With their onsen reservation confirmed, guests could proceed with their day’s activities, free from any worries or uncertainties. The swift and hassle-free booking process empowers guests to plan their itineraries and explore the resort’s offerings, maximizing their enjoyment and relaxation during their stay at Park Hyatt Niseko Hanazono.
Platform is available in multiple languages for international and domestic guests
For Staff
The implementation of the facility booking solution also results in enabling full automation for onsen management and eliminating the need for guests to call the hotel for reservations. This shift not only reduces the workload on the staff but also eliminates the possibility of missing bookings due to human errors.
The management dashboard by Vouch became an essential tool for the hotel staff in charge of the onsen. It offers a comprehensive view of all bookings for both the male and female onsens. The dashboard prominently displays guest names and room numbers, ensuring easy reference and seamless coordination for the staff.
The information within the dashboard is sorted in an orderly manner, facilitating efficient reservation retrieval for the staff. With just a few clicks, staff members can navigate the system, locate specific bookings, and retrieve the necessary details promptly. This streamlined approach significantly reduces the time and effort required to manage onsen reservations, allowing staff members to focus on other important tasks and provide exceptional service to guests.
Simplified operations with high performing dashboard
Key Benefits and Results:
- Streamlined Operations: By automating the reservation process, Park Hyatt Niseko Hanazono is able to eliminate the need for staff members to manage incoming phone calls and manually track reservations. This saves valuable time and resources, enabling the staff to focus on providing personalized services to the guests.
- Improved Guest Experience: The facility booking solution empowers guests to effortlessly secure their desired onsen time slots in advance. This not only enhances their satisfaction but also contributes to a smoother flow of operations, reducing congestion and ensuring an overall positive experience during their stay.
- Increased Efficiency: Vouch’s system effectively manages the capacity of the onsen facilities, optimizing resource allocation and avoiding overbooking. This results in a more efficient utilization of the onsen areas, ensuring that guests could enjoy their tranquil retreat without overcrowding.
- Time and Cost Savings: The automation of onsen reservations significantly reduces the staff’s workload, freeing up their time for other essential tasks. Moreover, the elimination of manual tracking and phone call management reduced administrative costs associated with the previous reservation process.
Mr Daisuke Hara (Director of Rooms) sharing about the successful implementation of Vouch
Check out our solutions for more ideas on how technology can help hotels improve efficiency while enhancing guest satisfaction or find out how hotels can harness the power of technology to stand out from your competitors.
Schedule a meeting with our business development team for a free consultation!