2 Key Factors Propelling Grand Hyatt Kuala Lumpur to the Pinnacle of Ancillary Revenue

Grand Hyatt Kuala Lumpur stands out as a trailblazer in embracing digitalisation through its partnership with Vouch, marking it as a pioneering hotel in Malaysia. Since 2020, the hotel’s guests have experienced the seamless integration of a contactless experience, which has significantly enhanced their overall stay.

Among the many features provided by the platform, the Contactless Dining feature has emerged as a true guest favourite. This feature empowers guests to effortlessly browse the extensive range of delectable room service offerings and conveniently place their orders directly on their mobile phones. Through analysis conducted across various clients, Grand Hyatt Kuala Lumpur has consistently outperformed other hotels in terms of revenue generated from In-Room Dining. In the second and third quarters of 2022, a steady month-on-month upward trend was observed, with several months experiencing a remarkable surge averaging a 20% increase.

Grand Hyatt Kuala Lumpur is located within the Golden Triangle area, adjacent to the Kuala Lumpur Convention Centre and within close proximity to popular landmarks such as the Petronas Twin Towers and KLCC Park. Despite being nestled at the heart of Kuala Lumpur, surrounded by a multitude of enticing food and beverage options just a stone’s throw away, how does the hotel surpass its competitors and consistently lead our records for most ancillary revenue generated month after month?

Let us delve deeper into the practices and commitments of this remarkable hotel.

1. A Passion for Technology and Innovation

In a single interaction with the team at Grand Hyatt Kuala Lumpur, their dedication to innovation and continuous improvement becomes clear. Their passion for exploring the potential of technology to enhance the hospitality industry is inspiring. They eagerly embrace new ideas and engage in discussions with Vouch on potential solutions for real challenges faced by hotels today. In fact, they are one of Vouch’s earliest adopters for our new and improved guest experience interface built to help guests get what they need faster and more conveniently.

One shining example of their commitment to innovation can be seen in their meticulously designed Contactless Dining menu on the Vouch Guest Experience Platform. It’s no surprise that they have invested considerable effort in creating a visually stunning online menu, complete with food descriptions that showcase the very best from their kitchen.

What sets Grand Hyatt Kuala Lumpur apart is their dedication to keeping their online menu up to date. They consistently prioritize important promotions such as seasonal food items and limited-time offerings, ensuring that guests are always enticed by the latest culinary delights.

For Grand Hyatt Kuala Lumpur, Contactless Dining is more than just a platform for digitizing their room service menu; it’s a powerful marketing channel that maximizes ancillary revenue. The platform has transformed into a promotional tool, opening doors to opportunities that traditional marketing printouts simply cannot match. But revenue generation doesn’t stop at room service. Grand Hyatt Kuala Lumpur leverages the capabilities of the Guest Experience Platform to promote their spa services, capturing more business, especially during low peak periods.

2. Enhancing Guest Adoption Through Communication

Effective communication plays a pivotal role in driving guest adoption of technology in hotels, and Grand Hyatt Kuala Lumpur understands this crucial aspect. They have implemented strategies that create consistent traction and keep usage rates high for their guest experience platform. The usage rates experienced a remarkable 47% increase from the first quarter to the preceding quarter in 2022.

Right from the moment guests check-in, the hotel ensures that communication about the platform is seamlessly integrated into the registration process. They have even given the platform an endearing avatar name, “Tania,” and the staff takes the time to briefly describe how this digital platform can elevate the guests’ stay. This personal touch and clear explanation help guests understand the benefits of utilizing the platform, generating curiosity and enthusiasm.

To further facilitate guest adoption, Grand Hyatt Kuala Lumpur has strategically placed attractively designed QR code collaterals in prominent, high-traffic areas of the rooms. This ensures that guests’ attention is captured and they are encouraged to scan the QR code. The collateral provides clear instructions on the types of services guests can access through the platform, eliminating any confusion and allowing for a seamless navigation experience.

It is evident that with high guest awareness and high usage rates comes increased opportunities to upsell. The diligent efforts of the hotel staff have resulted in guests frequently engaging with the platform to fulfill their service requests and gather information, simultaneously providing them with expanded exposure to enticing chargeable services.

Grand Hyatt Kuala Lumpur has excelled by embracing technology and continuously striving to elevate the guest experience, resulting in a seamless and captivating digital journey for their esteemed guests. However, their success story is further enhanced through active promotion of the guest platform which has played a pivotal role in reaping the fruitful rewards of their efforts, reflected in a consistent increase in ancillary revenue every month. By proactively engaging guests and highlighting the platform’s value, Grand Hyatt Kuala Lumpur has effectively tapped into new revenue streams and solidified its position as a leader in the industry.

Check out our website for more ideas on how your hotel can earn more through upselling and how you can streamline your upselling using technology.

Schedule a meeting with our business development team for a free consultation!

2 Key Factors Propelling Grand Hyatt Kuala Lumpur to the Pinnacle of Ancillary Revenue

Grand Hyatt Kuala Lumpur stands out as a trailblazer in embracing digitalisation through its partnership with Vouch, marking it as a pioneering hotel in Malaysia. Since 2020, the hotel’s guests have experienced the seamless integration of a contactless experience, which has significantly enhanced their overall stay.

Among the many features provided by the platform, the Contactless Dining feature has emerged as a true guest favourite. This feature empowers guests to effortlessly browse the extensive range of delectable room service offerings and conveniently place their orders directly on their mobile phones. Through analysis conducted across various clients, Grand Hyatt Kuala Lumpur has consistently outperformed other hotels in terms of revenue generated from In-Room Dining. In the second and third quarters of 2022, a steady month-on-month upward trend was observed, with several months experiencing a remarkable surge averaging a 20% increase.

Grand Hyatt Kuala Lumpur is located within the Golden Triangle area, adjacent to the Kuala Lumpur Convention Centre and within close proximity to popular landmarks such as the Petronas Twin Towers and KLCC Park. Despite being nestled at the heart of Kuala Lumpur, surrounded by a multitude of enticing food and beverage options just a stone’s throw away, how does the hotel surpass its competitors and consistently lead our records for most ancillary revenue generated month after month? Let us delve deeper into the practices and commitments of this remarkable hotel.

1. A Passion for Technology and Innovation

In a single interaction with the team at Grand Hyatt Kuala Lumpur, their dedication to innovation and continuous improvement becomes clear. Their passion for exploring the potential of technology to enhance the hospitality industry is inspiring. They eagerly embrace new ideas and engage in discussions with Vouch on potential solutions for real challenges faced by hotels today. In fact, they are one of Vouch’s earliest adopters for our new and improved guest experience interface built to help guests get what they need faster and more conveniently.

One shining example of their commitment to innovation can be seen in their meticulously designed Contactless Dining menu on the Vouch Guest Experience Platform. It’s no surprise that they have invested considerable effort in creating a visually stunning online menu, complete with food descriptions that showcase the very best from their kitchen.

What sets Grand Hyatt Kuala Lumpur apart is their dedication to keeping their online menu up to date. They consistently prioritize important promotions such as seasonal food items and limited-time offerings, ensuring that guests are always enticed by the latest culinary delights.

For Grand Hyatt Kuala Lumpur, Contactless Dining is more than just a platform for digitizing their room service menu; it’s a powerful marketing channel that maximizes ancillary revenue. The platform has transformed into a promotional tool, opening doors to opportunities that traditional marketing printouts simply cannot match. But revenue generation doesn’t stop at room service. Grand Hyatt Kuala Lumpur leverages the capabilities of the Guest Experience Platform to promote their spa services, capturing more business, especially during low peak periods.

2. Enhancing Guest Adoption Through Communication

Effective communication plays a pivotal role in driving guest adoption of technology in hotels, and Grand Hyatt Kuala Lumpur understands this crucial aspect. They have implemented strategies that create consistent traction and keep usage rates high for their guest experience platform. The usage rates experienced a remarkable 47% increase from the first quarter to the preceding quarter in 2022. Right from the moment guests check-in, the hotel ensures that communication about the platform is seamlessly integrated into the registration process. They have even given the platform an endearing avatar name, “Tania,” and the staff takes the time to briefly describe how this digital platform can elevate the guests’ stay. This personal touch and clear explanation help guests understand the benefits of utilizing the platform, generating curiosity and enthusiasm.

To further facilitate guest adoption, Grand Hyatt Kuala Lumpur has strategically placed attractively designed QR code collaterals in prominent, high-traffic areas of the rooms. This ensures that guests’ attention is captured and they are encouraged to scan the QR code. The collateral provides clear instructions on the types of services guests can access through the platform, eliminating any confusion and allowing for a seamless navigation experience.

It is evident that with high guest awareness and high usage rates comes increased opportunities to upsell. The diligent efforts of the hotel staff have resulted in guests frequently engaging with the platform to fulfill their service requests and gather information, simultaneously providing them with expanded exposure to enticing chargeable services.

Grand Hyatt Kuala Lumpur has excelled by embracing technology and continuously striving to elevate the guest experience, resulting in a seamless and captivating digital journey for their esteemed guests. However, their success story is further enhanced through active promotion of the guest platform which has played a pivotal role in reaping the fruitful rewards of their efforts, reflected in a consistent increase in ancillary revenue every month. By proactively engaging guests and highlighting the platform’s value, Grand Hyatt Kuala Lumpur has effectively tapped into new revenue streams and solidified its position as a leader in the industry.

Check out our website for more ideas on how your hotel can earn more through upselling and how you can streamline your upselling using technology.

Schedule a meeting with our business development team for a free consultation!