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To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow. One solution is improving staff efficiency through an automated self-service platform, powered through guests’ personal mobile devices, with no...

With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephones designed specifically for the hotel guestroom. Since...