![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-1-1-1024x683.jpg)
Over 90% Automation Rate for In-Room Dining Ordering at Alila SCBD Jakarta
Revolutionising the Guest Experience
Alila SCBD sought to enhance its operational efficiency across various departments. The breakthrough came just one month after implementing the Vouch Guest Experience Platform, with a remarkable focus on contactless in-room dining. The solution has reduced phone calls pertaining to F&B ordering by 70% and automated 92% of all room service orders. Instead of the conventional method of calling the call centre to place their orders, most of the transactions have been seamlessly digitised, with requests instantly transmitted directly to the room service team.
![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-2-1-1024x683.jpg)
1. Reduced Call Volume
2. Increased Productivity
Technology has breathed new life into Alila SCBD’s operations, liberating staff from routine tasks and allowing them to allocate more time to meaningful endeavors. With operational processes streamlined, the hotel’s dedicated staff can now focus on addressing intricate challenges, providing delightful services, and delivering prompt service recovery. This newfound productivity has elevated the overall efficiency and effectiveness of the hotel’s operations.
3. Enhanced Order Accuracy
![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-3-1-1024x683.jpg)
– General Manager, Mr. Alasdair N. Davidson
![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-1-1-1024x683.jpg)
Over 90% Automation Rate for In-Room Dining Ordering at Alila SCBD Jakarta
Revolutionising the Guest Experience
Alila SCBD sought to enhance its operational efficiency across various departments. The breakthrough came just one month after implementing the Vouch Guest Experience Platform, with a remarkable focus on contactless in-room dining. The solution has reduced phone calls pertaining to F&B ordering by 70% and automated 92% of all room service orders. Instead of the conventional method of calling the call centre to place their orders, most of the transactions have been seamlessly digitised, with requests instantly transmitted directly to the room service team.
![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-2-1-1024x683.jpg)
1. Reduced Call Volume
2. Increased Productivity
Technology has breathed new life into Alila SCBD’s operations, liberating staff from routine tasks and allowing them to allocate more time to meaningful endeavors. With operational processes streamlined, the hotel’s dedicated staff can now focus on addressing intricate challenges, providing delightful services, and delivering prompt service recovery. This newfound productivity has elevated the overall efficiency and effectiveness of the hotel’s operations.
3. Enhanced Order Accuracy
![](https://www.vouch-technologies.com/wp-content/uploads/2023/10/Success-Story-Alila-SCBD-Jakarta-3-1-1024x683.jpg)
– General Manager, Mr. Alasdair N. Davidson