{"id":7989,"date":"2021-06-03T17:06:16","date_gmt":"2021-06-03T09:06:16","guid":{"rendered":"https:\/\/www.vouch.sg\/?p=7989"},"modified":"2024-08-22T15:09:45","modified_gmt":"2024-08-22T07:09:45","slug":"hotel-guest-experience-redefined","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/hotel-guest-experience-redefined\/","title":{"rendered":"Hotel Guest Experience, Redefined"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\tHotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction.\n
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\nDigital hotel technology<\/b> is the key to overcoming challenges in traditional means of hotel operations and redefining guest experience<\/b>.\n
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\nThe Vouch Guest Experience Platform<\/a> is the contactless, guest-centric hotel technology<\/b> that can greatly improve guest experience and operational efficiency.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tAll hotels strive to forge perfect guest journeys, but there are many difficulties. An understaffed front desk leading to an over-crowded lobby, an overwhelmed call centre with a high dropped call rate, and complicated back-end systems causing delays in housekeeping services, just to name a few.\n
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\nHoteliers must embrace the latest hospitality innovations to redefine guest experience.\u00a0To find out more about how technology can redefine guest experience, let us go on a journey with Amy<\/b>, a young professional woman who rewards herself with a staycation at Hotel Jo. Amy\u2019s story may go in two different ways, and you, the hotelier, can decide which of them takes place at your hotel.\n
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Story One<\/h3>\nAmy is ready to check in at Hotel Jo for her long-awaited staycation. She is excited for an invigorating experience at the hotel\u2019s renowned spa. But upon reaching the lobby, Amy frowns at the line of guests queueing at the front desk<\/a>. Although Amy has made her reservation online, she still has to endure the mundane process of queueing and paying the deposit at the front desk.\n
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\nAmy collects the key and finally arrives at her room. Afraid of waiting in line again for the spa, Amy immediately tries to make a booking by calling the busy front desk using the in-room telephone, only to be told, after listening to the on-hold music for quite some time, that the next available slot will be five hours later. Amy confirms the slot and hangs up the old-fashioned telephone.\n
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\nThe start of the staycation is not as smooth as Amy expected. She starts browsing the hotel compendium but soon puts it back, feeling tired from checking in and booking the spa session. As Amy lies on the bed, she can\u2019t help but thinks: how nice would it be if the hotel has a technology that allows her to get all the information conveniently?<\/strong>\n
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Story Two<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tAmy uploads her identification document and pays the deposit on her own mobile phone. She arrives at the hotel lobby with the peace of mind that she can get her room key right away, and start her staycation on a blissful note. Everything goes as smooth as Amy has imagined. After a short couple of minutes, Amy is already settling in the cozy lounge chair in her hotel room.\n
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\nRemembering that it would be a good idea to pre-book her spa session, Amy scans the QR code placed on the desk with her phone. A Digital Concierge<\/a> appears on the screen, which shows Amy the available spa slots she can book. Although Amy secures a slot that is five hours from now, and she is excited to use this spare time to explore other offerings of Hotel Jo. The mobile platform gives her several recommendations, one of which is Hotel\u2019s rooftop bar with a stunning view of the downtown skyline. It is still only afternoon, but a little indulgence wouldn\u2019t hurt, Amy thinks. She heads off to her weekend getaway full of contentment and anticipation.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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