{"id":5145,"date":"2020-07-01T16:46:30","date_gmt":"2020-07-01T08:46:30","guid":{"rendered":"http:\/\/www.vouch.sg\/?p=5145"},"modified":"2024-04-01T17:05:01","modified_gmt":"2024-04-01T09:05:01","slug":"pps-x-vouch","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/pps-x-vouch\/","title":{"rendered":"Pan Pacific Singapore X Vouch Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5145\" class=\"elementor elementor-5145\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7ba92e1 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"7ba92e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8397085\" data-id=\"8397085\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5114c35 elementor-widget elementor-widget-image\" data-id=\"5114c35\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1024x682.jpg\" class=\"attachment-large size-large wp-image-5147\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1024x682.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1536x1024.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-700x467.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45aa6f2 elementor-widget elementor-widget-heading\" data-id=\"45aa6f2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pan Pacific Singapore x Vouch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d770f1 elementor-widget elementor-widget-heading\" data-id=\"2d770f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Changing Times in Hospitality<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-905f330 elementor-widget elementor-widget-text-editor\" data-id=\"905f330\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At <a href=\"https:\/\/www.panpacific.com\/en\/hotels-and-resorts\/pp-marina.html\" target=\"_blank\" rel=\"noopener\">Pan Pacific Singapore<\/a> \u2014 a 790-room luxury hotel that counts <a href=\"https:\/\/www.esplanade.com\/\" target=\"_blank\" rel=\"noopener\">the Esplanade<\/a> and <a href=\"https:\/\/www.singaporeflyer.com\/en\" target=\"_blank\" rel=\"noopener\">Singapore Flyer<\/a> as its neighbours \u2014 there was a more important constant guiding the hotel as it continued its operations: Going the extra mile to look after the welfare of its guests. From their health to their wellbeing, taking care of guests has always been central to Pan Pacific Singapore, and their above-and-beyond levels of service became increasingly valued by guests at this time.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9938369 elementor-widget elementor-widget-text-editor\" data-id=\"9938369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAlthough travel was effectively frozen during this period, there were still several groups of guests staying in hotels in Singapore. In order to provide the same high quality service to these guests at Pan Pacific Singapore, the team knew they would have to be innovative and explore and leverage the latest hospitality innovations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-393cc4b elementor-widget elementor-widget-heading\" data-id=\"393cc4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Meet Hospitality Goals with Hotel Technology <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1373f elementor-widget elementor-widget-text-editor\" data-id=\"3a1373f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHow could Pan Pacific Singapore use smart hotel technology to continue running its operations on reduced manpower while still delivering 5-star guest service with the right amount of human touch to reassure anxious guests?\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-196cba3 elementor-widget elementor-widget-text-editor\" data-id=\"196cba3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Health monitoring<\/strong> was at the top of the team\u2019s minds, in the form of daily temperature recording and check-ins on their guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d20953 elementor-widget elementor-widget-text-editor\" data-id=\"6d20953\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe hotel digital solution they were looking for had to address two key considerations: Firstly, the hotel\u2019s operations staff already had their hands full due to the disruptions; secondly, Pan Pacific Singapore was significantly larger with around twice the number of rooms that the average Singapore hotel had.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dad22d elementor-widget elementor-widget-image\" data-id=\"8dad22d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Photo Credits: Pan Pacific Singapore<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6819034 elementor-widget elementor-widget-heading\" data-id=\"6819034\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Expanding on a Digital Platform that Works<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7063bb elementor-widget elementor-widget-text-editor\" data-id=\"c7063bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPan Pacific Singapore had the advantage in that they were no newcomer when it came to adopting hotel digital solutions. They had embarked on an innovation project in 2019 with Vouch, which led to the implementation of their own Guest Experience Platform, Mika. AI-powered Mika provides an infinitely scalable solution to complement their call centre, automating the handling of simple guest needs like <a href=\"https:\/\/www.vouch-technologies.com\/en\/room-item-request\/\" target=\"_blank\" rel=\"noopener\">housekeeping item requests<\/a> or <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">room service orders<\/a> and <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">serving as a compendium to answer common questions<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de4fc30 elementor-widget elementor-widget-text-editor\" data-id=\"de4fc30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThinking about how Mika&#8217;s potential could be tapped even further, Pan Pacific reached out to Vouch to see what they could do to help.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8407a31 elementor-widget elementor-widget-text-editor\" data-id=\"8407a31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAfter assessing the factors involved, Vouch determined that the most suitable solution would be in the form of a special feature termed \u2018<strong>Temperature Declaration<\/strong>\u2019, added to Mika.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0097a0d elementor-widget elementor-widget-text-editor\" data-id=\"0097a0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe Temperature Declaration feature would allow Mika to interact with guests to automatically record their temperatures and handle the self-reporting on how they are feeling. The staff would then be able to view the data and use it to inform their operations, such as flagging out guests who are feeling unwell so that they can give more personal attention and care. This makes Mika an effective and safe contactless digital solution for Pan Pacific Singapore to take care of their guests, <strong>delivering top-notch services with a higher efficiency while still ensuring the safety of the guests and staff<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ea19f elementor-widget elementor-widget-text-editor\" data-id=\"d4ea19f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy leveraging Mika to connect with their guests, Pan Pacific Singapore<strong> saved a significant amount of man hours<\/strong> that would otherwise be spent on calling guests up individually, thus reducing staff workload on the manual and repetitive task of daily calls. This immediately increased the efficiency in providing the same high level of guest service. Now, the hotel staff can instead direct their time and energy towards the guests who need their attention the most.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e6cd8 elementor-widget elementor-widget-text-editor\" data-id=\"e5e6cd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn addition, the COVID-19 guest experience at Pan Pacific was enhanced by Mika when it came to <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">ordering room service<\/a>. As guests did not want to or were unable to leave their rooms, they appreciated the convenience and familiarity of being able to browse the hotel\u2019s room service menu digitally and order directly from their mobile phones via Mika. For the room service staff, this <strong>streamlined the ordering process and minimised miscommunication<\/strong>, while also providing added <strong>flexibility in managing the digital menu<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ba4e81 elementor-widget elementor-widget-heading\" data-id=\"7ba4e81\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Entering the \"New Normal\" with Confidence<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c543e elementor-widget elementor-widget-text-editor\" data-id=\"e2c543e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Pan Pacific Singapore moves towards embracing the post-pandemic \u201cnew normal\u201d, their commitment to delivering the best service to their guests will remain at their core. With Mika augmenting the operations teams\u2019 manpower and processes, Pan Pacific Singapore will continue to be empowered by Vouch&#8217;s contactless digital solution to do what they do best: <strong>creating exceptional guest experiences<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3e9bf46 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"3e9bf46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a431069\" data-id=\"a431069\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8137055 elementor-widget elementor-widget-image\" data-id=\"8137055\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1024x682.jpg\" class=\"attachment-large size-large wp-image-5147\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1024x682.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-1536x1024.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res-700x467.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/07\/Pan-Pacific-Singapore-Exterior-Shot-Day-Low-Res.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0539cc5 elementor-widget elementor-widget-heading\" data-id=\"0539cc5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pan Pacific Singapore x Vouch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2fc44f elementor-widget elementor-widget-heading\" data-id=\"e2fc44f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Changing Times in Hospitality<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f694b elementor-widget elementor-widget-text-editor\" data-id=\"d2f694b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At <a href=\"https:\/\/www.panpacific.com\/en\/hotels-and-resorts\/pp-marina.html\" target=\"_blank\" rel=\"noopener\">Pan Pacific Singapore<\/a> \u2014 a 790-room luxury hotel that counts <a href=\"https:\/\/www.esplanade.com\/\" target=\"_blank\" rel=\"noopener\">the Esplanade<\/a> and <a href=\"https:\/\/www.singaporeflyer.com\/en\" target=\"_blank\" rel=\"noopener\">Singapore Flyer<\/a> as its neighbours \u2014 there was a more important constant guiding the hotel as it continued its operations: Going the extra mile to look after the welfare of its guests. From their health to their wellbeing, taking care of guests has always been central to Pan Pacific Singapore, and their above-and-beyond levels of service became increasingly valued by guests at this time.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0910149 elementor-widget elementor-widget-text-editor\" data-id=\"0910149\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAlthough travel was effectively frozen during this period, there were still several groups of guests staying in hotels in Singapore. In order to provide the same high quality service to these guests at Pan Pacific Singapore, the team knew they would have to be innovative and explore and leverage the latest hospitality innovations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c5589 elementor-widget elementor-widget-heading\" data-id=\"b1c5589\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Meet Hospitality Goals with Hotel Technology <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e813b0 elementor-widget elementor-widget-text-editor\" data-id=\"6e813b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHow could Pan Pacific Singapore use smart hotel technology to continue running its operations on reduced manpower while still delivering 5-star guest service with the right amount of human touch to reassure anxious guests?\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7db067 elementor-widget elementor-widget-text-editor\" data-id=\"b7db067\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Health monitoring<\/strong> was at the top of the team\u2019s minds, in the form of daily temperature recording and check-ins on their guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3637e21 elementor-widget elementor-widget-text-editor\" data-id=\"3637e21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe hotel digital solution they were looking for had to address two key considerations: Firstly, the hotel\u2019s operations staff already had their hands full due to the disruptions; secondly, Pan Pacific Singapore was significantly larger with around twice the number of rooms that the average Singapore hotel had.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf5ce5 elementor-widget elementor-widget-image\" data-id=\"ddf5ce5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2021\/03\/Frame-181.jpg\" title=\"\" alt=\"Pan Pacific Singapore Hotel Works with Vouch on Digital Guest Experience Platform during peak of Covid-19\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Photo Credits: Pan Pacific Singapore<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e439e elementor-widget elementor-widget-heading\" data-id=\"f5e439e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Expanding on a Digital Platform that Works<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569daf1 elementor-widget elementor-widget-text-editor\" data-id=\"569daf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPan Pacific Singapore had the advantage in that they were no newcomer when it came to adopting hotel digital solutions. They had embarked on an innovation project in 2019 with Vouch, which led to the implementation of their own Guest Experience Platform, Mika. AI-powered Mika provides an infinitely scalable solution to complement their call centre, automating the handling of simple guest needs like <a href=\"https:\/\/www.vouch-technologies.com\/en\/room-item-request\/\" target=\"_blank\" rel=\"noopener\">housekeeping item requests<\/a> or <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">room service orders<\/a> and <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">serving as a compendium to answer common questions<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f9741 elementor-widget elementor-widget-text-editor\" data-id=\"11f9741\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThinking about how Mika&#8217;s potential could be tapped even further, Pan Pacific reached out to Vouch to see what they could do to help.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76713c6 elementor-widget elementor-widget-text-editor\" data-id=\"76713c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAfter assessing the factors involved, Vouch determined that the most suitable solution would be in the form of a special feature termed \u2018<strong>Temperature Declaration<\/strong>\u2019, added to Mika.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f2ecc5 elementor-widget elementor-widget-text-editor\" data-id=\"0f2ecc5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe Temperature Declaration feature would allow Mika to interact with guests to automatically record their temperatures and handle the self-reporting on how they are feeling. The staff would then be able to view the data and use it to inform their operations, such as flagging out guests who are feeling unwell so that they can give more personal attention and care. This makes Mika an effective and safe contactless digital solution for Pan Pacific Singapore to take care of their guests, <strong>delivering top-notch services with a higher efficiency while still ensuring the safety of the guests and staff<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-324170f elementor-widget elementor-widget-text-editor\" data-id=\"324170f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy leveraging Mika to connect with their guests, Pan Pacific Singapore<strong> saved a significant amount of man hours<\/strong> that would otherwise be spent on calling guests up individually, thus reducing staff workload on the manual and repetitive task of daily calls. This immediately increased the efficiency in providing the same high level of guest service. Now, the hotel staff can instead direct their time and energy towards the guests who need their attention the most.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-153b48f elementor-widget elementor-widget-text-editor\" data-id=\"153b48f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn addition, the COVID-19 guest experience at Pan Pacific was enhanced by Mika when it came to <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">ordering room service<\/a>. As guests did not want to or were unable to leave their rooms, they appreciated the convenience and familiarity of being able to browse the hotel\u2019s room service menu digitally and order directly from their mobile phones via Mika. For the room service staff, this <strong>streamlined the ordering process and minimised miscommunication<\/strong>, while also providing added <strong>flexibility in managing the digital menu<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f623fa9 elementor-widget elementor-widget-heading\" data-id=\"f623fa9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Entering the \"New Normal\" with Confidence<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f043d elementor-widget elementor-widget-text-editor\" data-id=\"59f043d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Pan Pacific Singapore moves towards embracing the post-pandemic \u201cnew normal\u201d, their commitment to delivering the best service to their guests will remain at their core. With Mika augmenting the operations teams\u2019 manpower and processes, Pan Pacific Singapore will continue to be empowered by Vouch&#8217;s contactless digital solution to do what they do best: <strong>creating exceptional guest experiences<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pan Pacific Singapore x Vouch Changing Times in Hospitality The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore \u2014 a 790-room luxury hotel that counts the Esplanade and Singapore Flyer as&#8230;<\/p>\n","protected":false},"author":4,"featured_media":5147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[38],"tags":[227],"class_list":["post-5145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-hotel-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/5145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=5145"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/5145\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/5147"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=5145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=5145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=5145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}