{"id":5116,"date":"2020-06-12T12:46:33","date_gmt":"2020-06-12T04:46:33","guid":{"rendered":"http:\/\/www.vouch.sg\/?p=5116"},"modified":"2024-04-01T17:05:23","modified_gmt":"2024-04-01T09:05:23","slug":"publico-x-vouch","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/publico-x-vouch\/","title":{"rendered":"Publico X Vouch Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5116\" class=\"elementor elementor-5116\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-b3805de elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"b3805de\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d72bcac\" data-id=\"d72bcac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8daaf1d elementor-widget elementor-widget-image\" data-id=\"8daaf1d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-1024x683.jpeg\" class=\"attachment-large size-large wp-image-5121\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-1024x683.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-300x200.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-768x512.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-700x467.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0692f4b elementor-widget elementor-widget-heading\" data-id=\"0692f4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Publico X Vouch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631f55d elementor-widget elementor-widget-text-editor\" data-id=\"631f55d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA luxury 5-star hotel located in the city\u2019s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late January as safe distancing measures were introduced islandwide. By March, with a global pandemic declared and countries tightening control over their borders, it became clear that ICSRQ would not see regular room occupancy levels for some time.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dceb237 elementor-widget elementor-widget-text-editor\" data-id=\"dceb237\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen the circuit breaker measures were implemented in April, hotels had to suspend their operations temporarily, with no idea as to when they could resume. Like most hotels, ICSRQ faced a problem: How can it compensate for the suspension in operations and reduce its losses in revenue?\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a730 elementor-widget elementor-widget-text-editor\" data-id=\"3b0a730\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe answer: <a href=\"https:\/\/publico.sg\/\" target=\"_blank\" rel=\"noopener\"><strong>Publico Ristorante<\/strong><\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2a2e3 elementor-widget elementor-widget-image\" data-id=\"2e2a2e3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"512\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/512;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"512\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/512;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ffcf9b elementor-widget elementor-widget-text-editor\" data-id=\"0ffcf9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith its award-winning contemporary Italian fare, Publico had earned recognition from critics and food-lovers alike. The restaurant had built up a strong following for dining in, with takeaway and delivery orders forming a rather small part of their business.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e590e53 elementor-widget elementor-widget-image\" data-id=\"e590e53\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/768;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/768;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15455b8 elementor-widget elementor-widget-text-editor\" data-id=\"15455b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico was not alone; across the island, many eateries struggled to cope with the same problem. Due to the disruption, restaurants have suffered up to 90% in revenue losses, with many well-renowned establishments closing their businesses permanently. Partnerships with third-party food delivery services have not been smooth-sailing either, with high commission rates cutting into profit margins and slow responses for updating menus or pushing promotions faced by many.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec0bf17 elementor-widget elementor-widget-text-editor\" data-id=\"ec0bf17\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico had always been a forward-looking restaurant and they understood that the F&amp;B industry would not return to the \u201cold normal\u201d even after the lockdown. This meant that it would be better to adopt contactless digital solutions sooner rather than later.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac8eff1 elementor-widget elementor-widget-text-editor\" data-id=\"ac8eff1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn particular, the restaurant saw that it would be smarter to have their own self service platform for ordering takeaways and deliveries, as opposed to relying entirely on third-party services. Not only would this help the restaurant avoid paying commission to food delivery services, Publico would also be able to manage the entire process independently, including all updates to the menu due to strong following within the local community.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3661 elementor-widget elementor-widget-heading\" data-id=\"e8e3661\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Getting Vouch on Board<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2945a62 elementor-widget elementor-widget-text-editor\" data-id=\"2945a62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith this challenge laid out before them, Hotel Manager Ankit Airon reached out to Vouch. As a veteran hotel technology vendor, Vouch was familiar with building digital solutions to address hotels\u2019 operational problems and improve their processes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5042b96 elementor-widget elementor-widget-text-editor\" data-id=\"5042b96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico\u2019s F&amp;B staff and Vouch\u2019s product team worked together closely to clarify every step of the ordering process and identify the obstacles. Once the product team understood the restaurant\u2019s needs and difficulties, they proposed and discussed the options until they figured out a suitable workflow. They then went to work, building a standalone F&amp;B ordering system from scratch in a week.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c09e2cd elementor-widget elementor-widget-heading\" data-id=\"c09e2cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The New F&B Ordering System<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c83ab86 elementor-widget elementor-widget-text-editor\" data-id=\"c83ab86\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico To-Go, the restaurant\u2019s new ordering system, was launched to a quiet start on Tuesday, 28th April, just in time for a series of public holidays.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe96db7 elementor-widget elementor-widget-text-editor\" data-id=\"fe96db7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe ordering system Vouch developed is a chat-based widget embedded into Publico\u2019s website. When customers land on the page, the widget pops up and functions as a portal into the menu, presented in the intuitive format of an online shopping catalogue, complete with colourful images of the Italian dishes Publico offers and even item tags that make it easier to navigate for those with allergies or dietary preferences. Customisation and add-on options are available, as are fields for customers to indicate special notes for each item they order \u2014 overall, ensuring the customers\u2019 ordering experience is personalised and enjoyable.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30fbd0d elementor-widget elementor-widget-heading\" data-id=\"30fbd0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Results<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfbe34 elementor-widget elementor-widget-text-editor\" data-id=\"ccfbe34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFor the Publico staff, the new ordering system integrated seamlessly with their existing processes, minimising disruption and introducing greater efficiency.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c256e5 elementor-widget elementor-widget-text-editor\" data-id=\"8c256e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn the past, customers had to place orders by emailing, calling or messaging over WhatsApp. It was inconvenient and confusing for both sides. For example, the staff member manning the WhatsApp orders had to go through rounds of clarification before finalising the order.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bca8dba elementor-widget elementor-widget-text-editor\" data-id=\"bca8dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNow, the ordering process became entirely automated and streamlined. The backend interface made editing straightforward, bringing in the added benefits of flexibility and speed. Most importantly, Publico could take ownership of the platform, which gives them an assurance of reliability and control.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c57d1 elementor-widget elementor-widget-text-editor\" data-id=\"c9c57d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy shifting from manual ordering channels to the new automated self service platform, Publico increased the number of takeaway orders by 33% on average, with a conversion rate of about 24% for users who browse the menu catalogue. Within a month of going live, this standalone self service platform became responsible for 15% of Publico\u2019s overall orders.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7782a6c elementor-widget elementor-widget-text-editor\" data-id=\"7782a6c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBeyond the strong performance, Publico\u2019s experience piloting a new digital solution with the Vouch team had demonstrated the more intangible quality of trust. As a result, ICSRQ has decided to roll out the same ordering system to a second restaurant, the all-day eatery Marcello. Plans are also being made to pilot a contactless digital solution for dine-in ordering in preparation for customers dining in at restaurants in phases two and three as Singapore reopens.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08bf62f elementor-widget elementor-widget-heading\" data-id=\"08bf62f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e69f30 elementor-widget elementor-widget-text-editor\" data-id=\"9e69f30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIt\u2019s clear that COVID-19 has created a \u201cnew normal\u201d, and hotels and F&amp;B operators can best handle the impact of the pandemic by adopting the latest hospitality innovations. Now more than ever is the best time for the hotel and F&amp;B industry to adopt contactless digital solutions that can handle the repetitive, time-consuming tasks, freeing businesses to focus on servicing their guests, which is what they do best.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-9b30d20 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"9b30d20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a48e4f6\" data-id=\"a48e4f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d561a1d elementor-widget elementor-widget-image\" data-id=\"d561a1d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-1024x683.jpeg\" class=\"attachment-large size-large wp-image-5121\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-1024x683.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-300x200.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-768x512.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar-700x467.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico_Ristorante_Night_Bar.jpeg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18cfa8d elementor-widget elementor-widget-heading\" data-id=\"18cfa8d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Publico X Vouch\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-863a329 elementor-widget elementor-widget-text-editor\" data-id=\"863a329\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA luxury 5-star hotel located in the city\u2019s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed down in late January as safe distancing measures were introduced islandwide. By March, with a global pandemic declared and countries tightening control over their borders, it became clear that ICSRQ would not see regular room occupancy levels for some time.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e8df72 elementor-widget elementor-widget-text-editor\" data-id=\"0e8df72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen the circuit breaker measures were implemented in April, hotels had to suspend their operations temporarily, with no idea as to when they could resume. Like most hotels, ICSRQ faced a problem: How can it compensate for the suspension in operations and reduce its losses in revenue?\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-459cbb9 elementor-widget elementor-widget-text-editor\" data-id=\"459cbb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe answer: <a href=\"https:\/\/publico.sg\/\" target=\"_blank\" rel=\"noopener\"><strong>Publico Ristorante<\/strong><\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-512219b elementor-widget elementor-widget-image\" data-id=\"512219b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"512\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/512;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"512\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/512;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg\" class=\"attachment-large size-large wp-image-22802\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1024x512.jpeg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-300x150.jpeg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-768x384.jpeg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1536x768.jpeg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-1000x500.jpeg 1000w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2-700x350.jpeg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2023\/09\/Publico-2.jpeg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5038df9 elementor-widget elementor-widget-text-editor\" data-id=\"5038df9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith its award-winning contemporary Italian fare, Publico had earned recognition from critics and food-lovers alike. The restaurant had built up a strong following for dining in, with takeaway and delivery orders forming a rather small part of their business.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce6ea elementor-widget elementor-widget-image\" data-id=\"10ce6ea\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/768;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/768;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg\" class=\"attachment-large size-large wp-image-25246\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1024x768.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-300x225.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-768x576.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-1536x1152.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-800x600.jpg 800w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza-700x525.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2020\/06\/Publico-Pizza.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a20ce4b elementor-widget elementor-widget-text-editor\" data-id=\"a20ce4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico was not alone; across the island, many eateries struggled to cope with the same problem. Due to the disruption, restaurants have suffered up to 90% in revenue losses, with many well-renowned establishments closing their businesses permanently. Partnerships with third-party food delivery services have not been smooth-sailing either, with high commission rates cutting into profit margins and slow responses for updating menus or pushing promotions faced by many.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a63ef79 elementor-widget elementor-widget-text-editor\" data-id=\"a63ef79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico had always been a forward-looking restaurant and they understood that the F&amp;B industry would not return to the \u201cold normal\u201d even after the lockdown. This meant that it would be better to adopt contactless digital solutions sooner rather than later.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a45a45b elementor-widget elementor-widget-text-editor\" data-id=\"a45a45b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn particular, the restaurant saw that it would be smarter to have their own self service platform for ordering takeaways and deliveries, as opposed to relying entirely on third-party services. Not only would this help the restaurant avoid paying commission to food delivery services, Publico would also be able to manage the entire process independently, including all updates to the menu due to strong following within the local community.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2837aec elementor-widget elementor-widget-heading\" data-id=\"2837aec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Getting Vouch on Board<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64ac79c elementor-widget elementor-widget-text-editor\" data-id=\"64ac79c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith this challenge laid out before them, Hotel Manager Ankit Airon reached out to Vouch. As a veteran hotel technology vendor, Vouch was familiar with building digital solutions to address hotels\u2019 operational problems and improve their processes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75ed891 elementor-widget elementor-widget-text-editor\" data-id=\"75ed891\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico\u2019s F&amp;B staff and Vouch\u2019s product team worked together closely to clarify every step of the ordering process and identify the obstacles. Once the product team understood the restaurant\u2019s needs and difficulties, they proposed and discussed the options until they figured out a suitable workflow. They then went to work, building a standalone F&amp;B ordering system from scratch in a week.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06e2d76 elementor-widget elementor-widget-heading\" data-id=\"06e2d76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The New F&B Ordering System<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd8b5e elementor-widget elementor-widget-text-editor\" data-id=\"4fd8b5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tPublico To-Go, the restaurant\u2019s new ordering system, was launched to a quiet start on Tuesday, 28th April, just in time for a series of public holidays.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2afa2e7 elementor-widget elementor-widget-text-editor\" data-id=\"2afa2e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe ordering system Vouch developed is a chat-based widget embedded into Publico\u2019s website. When customers land on the page, the widget pops up and functions as a portal into the menu, presented in the intuitive format of an online shopping catalogue, complete with colourful images of the Italian dishes Publico offers and even item tags that make it easier to navigate for those with allergies or dietary preferences. Customisation and add-on options are available, as are fields for customers to indicate special notes for each item they order \u2014 overall, ensuring the customers\u2019 ordering experience is personalised and enjoyable.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-443d604 elementor-widget elementor-widget-heading\" data-id=\"443d604\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Results<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb25e5 elementor-widget elementor-widget-text-editor\" data-id=\"bdb25e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFor the Publico staff, the new ordering system integrated seamlessly with their existing processes, minimising disruption and introducing greater efficiency.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc939e3 elementor-widget elementor-widget-text-editor\" data-id=\"fc939e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn the past, customers had to place orders by emailing, calling or messaging over WhatsApp. It was inconvenient and confusing for both sides. For example, the staff member manning the WhatsApp orders had to go through rounds of clarification before finalising the order.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c68af99 elementor-widget elementor-widget-text-editor\" data-id=\"c68af99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tNow, the ordering process became entirely automated and streamlined. The backend interface made editing straightforward, bringing in the added benefits of flexibility and speed. Most importantly, Publico could take ownership of the platform, which gives them an assurance of reliability and control.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d22e41d elementor-widget elementor-widget-text-editor\" data-id=\"d22e41d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy shifting from manual ordering channels to the new automated self service platform, Publico increased the number of takeaway orders by 33% on average, with a conversion rate of about 24% for users who browse the menu catalogue. Within a month of going live, this standalone self service platform became responsible for 15% of Publico\u2019s overall orders.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557b642 elementor-widget elementor-widget-text-editor\" data-id=\"557b642\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBeyond the strong performance, Publico\u2019s experience piloting a new digital solution with the Vouch team had demonstrated the more intangible quality of trust. As a result, ICSRQ has decided to roll out the same ordering system to a second restaurant, the all-day eatery Marcello. Plans are also being made to pilot a contactless digital solution for dine-in ordering in preparation for customers dining in at restaurants in phases two and three as Singapore reopens.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5dfb20 elementor-widget elementor-widget-heading\" data-id=\"a5dfb20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f3e1fd elementor-widget elementor-widget-text-editor\" data-id=\"0f3e1fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIt\u2019s clear that COVID-19 has created a \u201cnew normal\u201d, and hotels and F&amp;B operators can best handle the impact of the pandemic by adopting the latest hospitality innovations. Now more than ever is the best time for the hotel and F&amp;B industry to adopt contactless digital solutions that can handle the repetitive, time-consuming tasks, freeing businesses to focus on servicing their guests, which is what they do best.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Publico X Vouch A luxury 5-star hotel located in the city\u2019s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outlets located within the hotel. However, operations soon slowed&#8230;<\/p>\n","protected":false},"author":4,"featured_media":5121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[38],"tags":[227],"class_list":["post-5116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-hotel-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/5116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=5116"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/5116\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/5121"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=5116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=5116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=5116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}