{"id":3830,"date":"2018-08-01T15:14:49","date_gmt":"2018-08-01T07:14:49","guid":{"rendered":"http:\/\/206.189.46.182\/?p=3830"},"modified":"2024-08-22T15:28:28","modified_gmt":"2024-08-22T07:28:28","slug":"andaz-x-vouch-case-study","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/andaz-x-vouch-case-study\/","title":{"rendered":"Andaz X Vouch Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3830\" class=\"elementor elementor-3830\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-94ea08e elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"94ea08e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0bed9fb\" data-id=\"0bed9fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f081c0d elementor-widget elementor-widget-image\" data-id=\"f081c0d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1024x524.jpg\" class=\"attachment-large size-large wp-image-3548\" alt=\"Andaz Singapore Suite\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1024x524.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-300x154.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-768x393.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1536x786.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-700x358.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe8b76 elementor-widget elementor-widget-heading\" data-id=\"4fe8b76\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Andaz x Vouch Case Study<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a05372 elementor-widget elementor-widget-text-editor\" data-id=\"2a05372\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International\u2019s prestigious CEO\u2019s Award for Innovation! Read on to find out more about it!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0deb55 elementor-widget elementor-widget-heading\" data-id=\"a0deb55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Brand that Inspires Fresh Perspectives<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc68de elementor-widget elementor-widget-text-editor\" data-id=\"bcc68de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.hyatt.com\/en-US\/hotel\/singapore\/andaz-singapore\/sinaz\" target=\"_blank\" rel=\"noopener\">Andaz Singapore<\/a> is a hotel under the <a href=\"https:\/\/www.hyatt.com\/\" target=\"_blank\" rel=\"noopener\">Hyatt International group<\/a> that is situated near Marina Bay and at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts. The Andaz Singapore team is laser-focused on providing its guests with a casual yet memorable experience, and are doing a brilliant job of achieving this under General Manager Olivier Lenoir. No other hotel oozes as much style and class as Andaz, with staff clothing partnerships with brands like <a href=\"https:\/\/ingoodcompany.asia\/\" target=\"_blank\" rel=\"noopener\">In Good Company<\/a>, and the many world-famous art pieces thoughtfully placed around the premises. Andaz aims to spark off a sense of discovery of the rich culture of Singapore, and inspire guests to experience the city through fresh perspectives. Vouch helps them fulfil this aim.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a49f887 elementor-widget elementor-widget-heading\" data-id=\"a49f887\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The New Tech Project<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf2f61 elementor-widget elementor-widget-text-editor\" data-id=\"dcf2f61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40c7809 elementor-widget elementor-widget-text-editor\" data-id=\"40c7809\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUsing a <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">Digital Concierge<\/a> built in collaboration with Vouch, Andaz has found a way to be responsive to guest queries, while cutting down the amount of time its call centre and front desk spend answering common questions. More importantly, Andaz is able to provide an innovative experience to guests, enabling them to take a guided tour hosted by one of two different, interesting chatbot personalities lovingly crafted by the team. Andy and Ann Li, Andaz\u2019 virtual tour guides, can help answer guest questions about anything ranging from early check-in to airport transfer, as well as take them on tour around the hotel as well as the culturally rich Bugis neighbourhood, giving guests a unique, engaging, and fun experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d992e9d elementor-widget elementor-widget-heading\" data-id=\"d992e9d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hotel Meets New Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d684fa8 elementor-widget elementor-widget-text-editor\" data-id=\"d684fa8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWorking with the Andaz team was a delight (thank you Olivier and team) &#8211; they were enthusiastic about working with us and had many great ideas on how they wanted Andy and Ann Li to sound and what the bots could do. With our expertise and their branding guidance, we created the framework and bot flows for the Digital Concierges.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204a960 elementor-widget elementor-widget-text-editor\" data-id=\"204a960\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHow intelligent a chatbot is depends a lot on the amount of data it is trained on. To that end, it&#8217;s important to have as many people talk to the bot as possible in order to train and update its Artificial Intelligence (A.I.). If we could get almost every single guest to use the bot, we knew we\u2019d have a smart chatbot that could help reduce the workload on the concierge as well as give guests a really cool experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413062f elementor-widget elementor-widget-text-editor\" data-id=\"413062f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTo achieve this, the Andaz team worked with us to create collateral that we placed in key locations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-039f4b0 elementor-widget elementor-widget-text-editor\" data-id=\"039f4b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/417;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/417;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-020cdc9 elementor-widget elementor-widget-text-editor\" data-id=\"020cdc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<em>When guests first make their way up to the hotel in the lift, at the reception, in the lounge, in the newsletter in every guest\u2019s room\u2026 Even in the emails that Andaz team sends out!<\/em>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1110253 elementor-widget elementor-widget-text-editor\" data-id=\"1110253\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFinally, we helped add the chatbot to Andaz\u2019 Wifi landing page, ensuring that every guest that connected to Wifi (isn\u2019t that everybody?) would get the chance to experience Andy\/Ann Li.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcdd506 elementor-widget elementor-widget-text-editor\" data-id=\"fcdd506\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-3834 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" class=\"wp-image-3834 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" class=\"wp-image-3834\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8934346 elementor-widget elementor-widget-text-editor\" data-id=\"8934346\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAfter all this work, on 21st May 2018, Andy and Ann Li went live\u2026\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbee856 elementor-widget elementor-widget-heading\" data-id=\"bbee856\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Happy Guests, Happier Hotel<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3d97d elementor-widget elementor-widget-text-editor\" data-id=\"0c3d97d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe Andaz Singapore chatbot has seen rapid growth, with more than\u00a0<strong>2100 people<\/strong> engaging with the bot and north of\u00a0<strong>31,000<\/strong>\u00a0messages processed in under 3.5 months, and these numbers are now\u00a0<strong>growing at around 20% week-on-week<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd11c47 elementor-widget elementor-widget-text-editor\" data-id=\"dd11c47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" data-sizes=\"(max-width: 735px) 100vw, 735px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 735px; --smush-placeholder-aspect-ratio: 735\/548;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" data-sizes=\"(max-width: 735px) 100vw, 735px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 735px; --smush-placeholder-aspect-ratio: 735\/548;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099b8d3 elementor-widget elementor-widget-text-editor\" data-id=\"099b8d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAndy now helps Andaz\u00a0<strong>answer more than 90% of queries received<\/strong>, and can even tackle seasonal questions like\u00a0<em>&#8220;Can I see the NDP fireworks from my room?&#8221;<\/em>. Time spent on guest calls received by the back-room staff have\u00a0<strong>dropped by up to 31%<\/strong>. Andy also helps with lead generation, providing instant answers and gathering essential information from people searching for wedding or meeting packages, then handing these leads over to the appropriate team to follow up. In the past 3 months, Andy has generated\u00a0<strong>more than 35 leads<\/strong>\u00a0for the team, saving time and capturing business for Andaz.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ae82c elementor-widget elementor-widget-text-editor\" data-id=\"c2ae82c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-077cd54 elementor-widget elementor-widget-text-editor\" data-id=\"077cd54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIf you\u2019re still on the fence about how A.I. and our chatbots can help your hotel, we\u2019d just like to share this screenshot of our chat with the Andaz team.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f960250 elementor-widget elementor-widget-text-editor\" data-id=\"f960250\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/373;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/373;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf15459 elementor-widget elementor-widget-text-editor\" data-id=\"bf15459\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHear from Andaz Singapore and Vouch&#8217;s CEO and Founder, Joseph Ling, as they talk us through their digital transformation journey in this <a href=\"https:\/\/www.youtube.com\/watch?v=69KgynWs7CA&amp;t=1s\" target=\"_blank\" rel=\"noopener\">video<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a7a1a6 elementor-hidden-phone elementor-widget elementor-widget-video\" data-id=\"0a7a1a6\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=69KgynWs7CA&amp;t=1s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09b5d0f elementor-widget elementor-widget-heading\" data-id=\"09b5d0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Get in Touch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75825b2 elementor-widget elementor-widget-text-editor\" data-id=\"75825b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tInterested to get in touch with our team? Just drop us an email at\u00a0<a href=\"mailto:sales@vouch-technologies.com\">sales@vouch-technologies.com<\/a> and we\u2019ll set you up with your own sweet, sweet Digital Concierge.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-d6e83c5 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"d6e83c5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b624fe\" data-id=\"3b624fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e926b60 elementor-widget elementor-widget-image\" data-id=\"e926b60\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"524\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1024x524.jpg\" class=\"attachment-large size-large wp-image-3548\" alt=\"Andaz Singapore Suite\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1024x524.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-300x154.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-768x393.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-1536x786.jpg 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite-700x358.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/Andaz-Singapore-Studio_Suite.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0057f3a elementor-widget elementor-widget-heading\" data-id=\"0057f3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Andaz x Vouch Case Study<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6cf1a3 elementor-widget elementor-widget-text-editor\" data-id=\"f6cf1a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International\u2019s prestigious CEO\u2019s Award for Innovation! Read on to find out more about it!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67914d3 elementor-widget elementor-widget-heading\" data-id=\"67914d3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Brand that Inspires Fresh Perspectives<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ebf06 elementor-widget elementor-widget-text-editor\" data-id=\"e6ebf06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.hyatt.com\/en-US\/hotel\/singapore\/andaz-singapore\/sinaz\" target=\"_blank\" rel=\"noopener\">Andaz Singapore<\/a> is a hotel under the <a href=\"https:\/\/www.hyatt.com\/\" target=\"_blank\" rel=\"noopener\">Hyatt International group<\/a> that is situated near Marina Bay and at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts. The Andaz Singapore team is laser-focused on providing its guests with a casual yet memorable experience, and are doing a brilliant job of achieving this under General Manager Olivier Lenoir. No other hotel oozes as much style and class as Andaz, with staff clothing partnerships with brands like <a href=\"https:\/\/ingoodcompany.asia\/\" target=\"_blank\" rel=\"noopener\">In Good Company<\/a>, and the many world-famous art pieces thoughtfully placed around the premises. Andaz aims to spark off a sense of discovery of the rich culture of Singapore, and inspire guests to experience the city through fresh perspectives. Vouch helps them fulfil this aim.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3134a9c elementor-widget elementor-widget-heading\" data-id=\"3134a9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The New Tech Project<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ce67d elementor-widget elementor-widget-text-editor\" data-id=\"c0ce67d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4864\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/demo-1.gif\" alt=\"\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e261b8c elementor-widget elementor-widget-text-editor\" data-id=\"e261b8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tUsing a <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">Digital Concierge<\/a> built in collaboration with Vouch, Andaz has found a way to be responsive to guest queries, while cutting down the amount of time its call centre and front desk spend answering common questions. More importantly, Andaz is able to provide an innovative experience to guests, enabling them to take a guided tour hosted by one of two different, interesting chatbot personalities lovingly crafted by the team. Andy and Ann Li, Andaz\u2019 virtual tour guides, can help answer guest questions about anything ranging from early check-in to airport transfer, as well as take them on tour around the hotel as well as the culturally rich Bugis neighbourhood, giving guests a unique, engaging, and fun experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab0759 elementor-widget elementor-widget-heading\" data-id=\"6ab0759\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hotel Meets New Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4baeec0 elementor-widget elementor-widget-text-editor\" data-id=\"4baeec0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWorking with the Andaz team was a delight (thank you Olivier and team) &#8211; they were enthusiastic about working with us and had many great ideas on how they wanted Andy and Ann Li to sound and what the bots could do. With our expertise and their branding guidance, we created the framework and bot flows for the Digital Concierges.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b9ec59 elementor-widget elementor-widget-text-editor\" data-id=\"2b9ec59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHow intelligent a chatbot is depends a lot on the amount of data it is trained on. To that end, it&#8217;s important to have as many people talk to the bot as possible in order to train and update its Artificial Intelligence (A.I.). If we could get almost every single guest to use the bot, we knew we\u2019d have a smart chatbot that could help reduce the workload on the concierge as well as give guests a really cool experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-470f8a9 elementor-widget elementor-widget-text-editor\" data-id=\"470f8a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTo achieve this, the Andaz team worked with us to create collateral that we placed in key locations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e22b1a8 elementor-widget elementor-widget-text-editor\" data-id=\"e22b1a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/417;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/417;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"417\" class=\"wp-image-3833\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/collateral-collage.png\" alt=\"Collateral Collage\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-300x163.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2018\/12\/collateral-collage-700x380.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2d467 elementor-widget elementor-widget-text-editor\" data-id=\"ce2d467\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<em>When guests first make their way up to the hotel in the lift, at the reception, in the lounge, in the newsletter in every guest\u2019s room\u2026 Even in the emails that Andaz team sends out!<\/em>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3481d98 elementor-widget elementor-widget-text-editor\" data-id=\"3481d98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFinally, we helped add the chatbot to Andaz\u2019 Wifi landing page, ensuring that every guest that connected to Wifi (isn\u2019t that everybody?) would get the chance to experience Andy\/Ann Li.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcf069a elementor-widget elementor-widget-text-editor\" data-id=\"fcf069a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" class=\"wp-image-3834 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" class=\"wp-image-3834 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img decoding=\"async\" class=\"wp-image-3834\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2018\/12\/wifi-landing-page.png\" alt=\"Wifi Landing Page\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c49a593 elementor-widget elementor-widget-text-editor\" data-id=\"c49a593\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAfter all this work, on 21st May 2018, Andy and Ann Li went live\u2026\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1995b1e elementor-widget elementor-widget-heading\" data-id=\"1995b1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Happy Guests, Happier Hotel<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6833426 elementor-widget elementor-widget-text-editor\" data-id=\"6833426\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe Andaz Singapore chatbot has seen rapid growth, with more than\u00a0<strong>2100 people<\/strong> engaging with the bot and north of\u00a0<strong>31,000<\/strong>\u00a0messages processed in under 3.5 months, and these numbers are now\u00a0<strong>growing at around 20% week-on-week<\/strong>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5172519 elementor-widget elementor-widget-text-editor\" data-id=\"5172519\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" data-sizes=\"(max-width: 735px) 100vw, 735px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 735px; --smush-placeholder-aspect-ratio: 735\/548;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" data-sizes=\"(max-width: 735px) 100vw, 735px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 735px; --smush-placeholder-aspect-ratio: 735\/548;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"548\" class=\"wp-image-4859\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth.png 735w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-300x224.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/andaz_user_growth-700x522.png 700w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173b74a elementor-widget elementor-widget-text-editor\" data-id=\"173b74a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAndy now helps Andaz\u00a0<strong>answer more than 90% of queries received<\/strong>, and can even tackle seasonal questions like\u00a0<em>&#8220;Can I see the NDP fireworks from my room?&#8221;<\/em>. Time spent on guest calls received by the back-room staff have\u00a0<strong>dropped by up to 31%<\/strong>. Andy also helps with lead generation, providing instant answers and gathering essential information from people searching for wedding or meeting packages, then handing these leads over to the appropriate team to follow up. In the past 3 months, Andy has generated\u00a0<strong>more than 35 leads<\/strong>\u00a0for the team, saving time and capturing business for Andaz.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79709b1 elementor-widget elementor-widget-text-editor\" data-id=\"79709b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/534;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"534\" class=\"wp-image-4860\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/wedding-lead-gen-169x300.png 169w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25fdd51 elementor-widget elementor-widget-text-editor\" data-id=\"25fdd51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIf you\u2019re still on the fence about how A.I. and our chatbots can help your hotel, we\u2019d just like to share this screenshot of our chat with the Andaz team.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef9887 elementor-widget elementor-widget-text-editor\" data-id=\"aef9887\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/373;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861 lazyload\" data-src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" data-sizes=\"(max-width: 300px) 100vw, 300px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 300px; --smush-placeholder-aspect-ratio: 300\/373;\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"373\" class=\"wp-image-4861\" src=\"https:\/\/www.vouch.sg\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2019\/02\/IMG_0128-241x300.jpg 241w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/noscript><\/figure>\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ff5e7 elementor-widget elementor-widget-text-editor\" data-id=\"15ff5e7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHear from Andaz Singapore and Vouch&#8217;s CEO and Founder, Joseph Ling, as they talk us through their digital transformation journey in this <a href=\"https:\/\/www.youtube.com\/watch?v=69KgynWs7CA&amp;t=1s\" target=\"_blank\" rel=\"noopener\">video<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4bb7aa elementor-hidden-phone elementor-widget elementor-widget-video\" data-id=\"d4bb7aa\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=69KgynWs7CA&amp;t=1s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba41e25 elementor-widget elementor-widget-video\" data-id=\"ba41e25\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=69KgynWs7CA&amp;t=1s&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a14bbd4 elementor-widget elementor-widget-heading\" data-id=\"a14bbd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Get in Touch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b9b35 elementor-widget elementor-widget-text-editor\" data-id=\"41b9b35\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tInterested to get in touch with our team? Just drop us an email at\u00a0<a href=\"mailto:sales@vouch-technologies.com\">sales@vouch-technologies.com<\/a> and we\u2019ll set you up with your own sweet, sweet Digital Concierge.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Andaz x Vouch Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International\u2019s prestigious CEO\u2019s Award for Innovation! Read on to find out more about it! Brand that Inspires Fresh Perspectives Andaz Singapore is a hotel under the Hyatt&#8230;<\/p>\n","protected":false},"author":4,"featured_media":7978,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[38],"tags":[227],"class_list":["post-3830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-hotel-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/3830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=3830"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/3830\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/7978"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=3830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=3830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=3830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}