{"id":23956,"date":"2023-10-19T16:15:49","date_gmt":"2023-10-19T08:15:49","guid":{"rendered":"https:\/\/www.vouchconcierge.com\/?p=23956"},"modified":"2024-08-22T15:26:27","modified_gmt":"2024-08-22T07:26:27","slug":"alila-scbd-jakarta-transforming-the-fnb-journey","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/alila-scbd-jakarta-transforming-the-fnb-journey\/","title":{"rendered":"Over 90% Automation Rate for In-Room Dining Ordering at Alila SCBD Jakarta"},"content":{"rendered":"\t\t
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Over 90% Automation Rate for In-Room Dining Ordering at Alila SCBD Jakarta<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tIn the heart of Jakarta’s bustling Sudirman Central Business District (SCBD) stands a beacon of luxury and tranquility – Alila SCBD Jakarta<\/a>. Renowned for seamlessly melding contemporary design with the vibrant energy of Indonesia’s capital city, this upscale establishment promises an unforgettable experience for both business and leisure travellers. With its remarkable architecture, world-class amenities, and impeccable service, Alila SCBD has etched its name as a sanctuary of comfort and style in Jakarta.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tAt the helm of Alila SCBD’s culinary experience are two unique restaurants conceptualised by none other than Michelin-starred chef Jean-Georges’ son, C\u00e9dric Vongerichten<\/a>. The hotel takes its culinary offerings seriously, and this commitment to excellence extends to every aspect of guest satisfaction.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tRecognising the need to adapt to the evolving landscape of innovation and enhance guest experiences, Alila SCBD made a strategic decision to pick Vouch as their preferred technology partner.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Revolutionising the Guest Experience<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tBefore embracing Vouch’s transformative technology, Alila SCBD relied on a chat app as its primary communication channel. This app served as a catch-all for all departments within the hotel, but it was inefficient for its intended purpose and prone to errors that might jeopardise the quality of guest services.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tAlila SCBD sought to enhance its operational efficiency across various departments. The breakthrough came just one month after implementing the Vouch Guest Experience Platform<\/a>, with a remarkable focus on contactless in-room dining<\/a>. The solution has reduced phone calls pertaining to F&B ordering by 70%<\/strong> and automated 92% of all room service orders<\/strong>. Instead of the conventional method of calling the call centre to place their orders, most of the transactions have been seamlessly digitised, with requests instantly transmitted directly to the room service team.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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