{"id":19306,"date":"2023-05-24T16:50:22","date_gmt":"2023-05-24T08:50:22","guid":{"rendered":"https:\/\/www.vouchconcierge.com\/?p=19306"},"modified":"2024-06-26T11:57:07","modified_gmt":"2024-06-26T03:57:07","slug":"double-revenue-save-cost-hyatt-regency-phnom-penh","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/double-revenue-save-cost-hyatt-regency-phnom-penh\/","title":{"rendered":"\u201cVouch has revolutionised the way we plan operations at the hotel!\u201d"},"content":{"rendered":"\t\t
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Hyatt Regency Phnom Penh:
Doubling Revenue while Reducing Costs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tNestled in the heart of the vibrant city of Phnom Penh, Hyatt Regency Phnom Penh<\/a> is a luxurious oasis for travellers seeking an escape from the hustle and bustle of the city. With 247 elegantly appointed guest rooms and suites, guests can indulge in unparalleled comfort and breathtaking views of the Mekong River. The hotel boasts a range of exquisite dining options, from authentic Khmer cuisine to international delights, all crafted with the freshest ingredients. Guests can also unwind and rejuvenate at the fitness center, outdoor infinity pool, or the serene spa. With warm Cambodian hospitality and world-class amenities, Hyatt Regency Phnom Penh promises a truly unforgettable five-star stay.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tWe sat down with Rivong Oung, the Executive Assistant Manager of Hyatt Regency Phnom Penh, to find out more about the challenges the hotel has been facing and how they have been overcoming them with innovative approaches to operations and guest experience in the current landscape.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What was the biggest frustration faced by your hotel?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tOne of our biggest challenges has been manpower shortage, just like many other hotels in the region. Since a lot of hotels were reopening at the same time during the recovery phase, we found it tough to rehire the staff who had left during the pandemic. Especially when it came to operations, we were struggling to find suitable candidates.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tIt was also because we have certain requirements for the staff handling service of our guests. As a five-star hotel, we strive to provide our guests with exceptional guest experience and for that, we need the right people who can deliver it. However, finding such people in a competitive job market was challenging. Also, we were looking to hire mandarin-speaking service staff specifically. We\u2019ve always done that since Chinese tourists make up a significant portion of our guests, and we needed staff who could bridge the language barrier.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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