{"id":15681,"date":"2022-08-02T14:15:01","date_gmt":"2022-08-02T06:15:01","guid":{"rendered":"https:\/\/www.vouchconcierge.com\/?p=15681"},"modified":"2024-04-01T16:04:19","modified_gmt":"2024-04-01T08:04:19","slug":"hyatt-house-kuala-lumpur-vouch","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/hyatt-house-kuala-lumpur-vouch\/","title":{"rendered":"Hyatt House Kuala Lumpur X Vouch"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15681\" class=\"elementor elementor-15681\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4a44005 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"4a44005\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1024371\" data-id=\"1024371\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d931b74 elementor-widget elementor-widget-image\" data-id=\"d931b74\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"883\" height=\"589\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1.jpg\" class=\"attachment-full size-full wp-image-15701\" alt=\"Success Story_Hyatt House Kuala Lumpur X Vouch\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1.jpg 883w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-700x467.jpg 700w\" sizes=\"(max-width: 883px) 100vw, 883px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a103afc elementor-widget elementor-widget-heading\" data-id=\"a103afc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5ec33 elementor-widget elementor-widget-text-editor\" data-id=\"6d5ec33\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAt the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premium fashion chains, and vibrant nightlife, connecting guests to the international cosmopolitan enclave of Mont Kiara.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d760de elementor-widget elementor-widget-text-editor\" data-id=\"3d760de\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTrue to its core of luxury living, Hyatt House Kuala Lumpur assures its guests with their highest commitment to safety and wellbeing as part of Hyatt\u2019s \u201cSafety First, Wellbeing Always\u201d pledge. The hotel is constantly striving to find ways to improve while ensuring exceptional guest service at all times.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a13259f elementor-widget elementor-widget-heading\" data-id=\"a13259f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Search for a Contactless Guest Solution<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f7066 elementor-widget elementor-widget-text-editor\" data-id=\"f4f7066\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett Peter, General Manager at Hyatt House Kuala Lumpur, wanted to explore digital solutions that are contactless for guests to access services whenever they wanted. Requests and facility bookings were initially handled manually and it was often overwhelming for the operations team at the front desk. This had led to too many lapses and guests at times found it a hassle.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb8f033 elementor-widget elementor-widget-text-editor\" data-id=\"cb8f033\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<em>\u201cOne of the common purposes of Hyatt lies in care. We want guests to be at their best when they wake up the next day,\u201d he shared. \u201cHere at Hyatt House Kuala Lumpur, we are always looking for ways to improve guest satisfaction and at the same time improve productivity within our operations.\u201d<\/em>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-258b6df elementor-widget elementor-widget-text-editor\" data-id=\"258b6df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs a Hyatt-approved digital platform provider, Vouch partnered with the hotel to create a guest experience platform to streamline work processes while ensuring safe, contactless and meaningful interactions with staff. Introducing Kyra.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c686c elementor-widget elementor-widget-image\" data-id=\"f7c686c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/meetings.hubspot.com\/angel-tey\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa91a3d elementor-widget elementor-widget-heading\" data-id=\"aa91a3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Multiple Functional Seamless Platform<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1843a37 elementor-widget elementor-widget-text-editor\" data-id=\"1843a37\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tKyra, Hyatt House Kuala Lumpur\u2019s personal digital assistant, fulfils guest requests for room amenities and booking of facilities. Guests are able to interact with Kyra by scanning QR codes that are found at strategic touch points throughout the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a61f6 elementor-widget elementor-widget-text-editor\" data-id=\"18a61f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett noted that incoming requests are now streamlined digitally into a backend platform, accessible via mobile devices. This has increased responsiveness of the team and flexibility for housekeepers to attend to room amenities such as toiletries and mineral water wherever they are in the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e2c25a elementor-widget elementor-widget-text-editor\" data-id=\"6e2c25a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cOur guests love using Kyra because entering the platform through a QR code is very convenient and there is no need to download another app to the phone,\u201d he commented.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55bc147 elementor-widget elementor-widget-text-editor\" data-id=\"55bc147\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAnother area of importance was the safety and wellbeing of guests due to heightened concerns after the Covid-19 pandemic. To ensure safe distancing of the hotel\u2019s facilities, Kyra takes care of capacity management for the hotel\u2019s swimming pool, games room and gym. Guests can <a href=\"https:\/\/www.vouch-technologies.com\/en\/facility-management\/\"><span style=\"font-weight: 400;\">pre-book their preferred timings<\/span><\/a><span style=\"font-weight: 400;\"> for various facilities and Kyra monitors at the backend to ensure occupancy limits for spacious, comfortable usage.<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28d622e elementor-widget elementor-widget-image\" data-id=\"28d622e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/meetings.hubspot.com\/angel-tey\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4e88e elementor-widget elementor-widget-heading\" data-id=\"bc4e88e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Faster, and More Efficient Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39846cb elementor-widget elementor-widget-text-editor\" data-id=\"39846cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThrough the implementation of Kyra working alongside hotel operations, Hyatt House Kuala Lumpur now has adopted more productive work processes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3934d08 elementor-widget elementor-widget-text-editor\" data-id=\"3934d08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett shared that \u201cGuests can access the hotel\u2019s services without the need to call our guest service hotline and this has resulted in a <b>reduction of 40% in phone enquiries<\/b>.\u201d This means that staff are receiving less phone distractions while they attend to more crucial interactions at the front desk: A true win-win situation for both hotel and guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a2c0f elementor-widget elementor-widget-text-editor\" data-id=\"c0a2c0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFurthermore, the use of Kyra has allowed for Hyatt House Kuala Lumpur to discover something interesting &#8211; Guests are now more willing to self-service if it means more speed and less touch.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf4b68 elementor-widget elementor-widget-text-editor\" data-id=\"4bf4b68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cAbout <strong>60-70% of guests are making facility bookings on their mobile phones without the need for human assistance<\/strong>.\u201d Automating these processes have freed up resources that are channelled to other departments in need.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-806f606 elementor-widget elementor-widget-text-editor\" data-id=\"806f606\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cWith Kyra, our work processes are streamlined and technology has made our lives easier. My team is also freed up to do the things that truly matter &#8211; Better guest experience at Hyatt House Kuala Lumpur!\u201d\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab48b2c elementor-widget elementor-widget-text-editor\" data-id=\"ab48b2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen asked about the future of digitalisation in the hotel industry, Bennett commented that \u201cIt has been and will be the way forward for the hotel industry\u2026 We have to embrace it and learn how to maximise digitalisation so that it delivers a better guest experience.\u201d\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-852d55b elementor-widget elementor-widget-text-editor\" data-id=\"852d55b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIs your hotel looking for similar solutions to improve operational efficiency while elevating the guest experience at the same time? At Vouch, we offer customised solutions based on the needs of the hotel. <a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">Contact us<\/a> for a demonstration now!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0fd57 elementor-widget elementor-widget-text-editor\" data-id=\"6e0fd57\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tCheck out our exclusive <a href=\"https:\/\/youtu.be\/NsXKTKhjCUI\">video<\/a> featuring Hyatt House Kuala Lumpur and our collaboration journey here!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3408992 elementor-hidden-mobile elementor-widget elementor-widget-video\" data-id=\"3408992\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/NsXKTKhjCUI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7be972d elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"7be972d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b984d0\" data-id=\"9b984d0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-748e2f8 elementor-widget elementor-widget-image\" data-id=\"748e2f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"883\" height=\"589\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1.jpg\" class=\"attachment-full size-full wp-image-15701\" alt=\"Success Story_Hyatt House Kuala Lumpur X Vouch\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1.jpg 883w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/HyattHouseKL-1-700x467.jpg 700w\" sizes=\"(max-width: 883px) 100vw, 883px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0f733 elementor-widget elementor-widget-heading\" data-id=\"5a0f733\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19d136 elementor-widget elementor-widget-text-editor\" data-id=\"b19d136\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAt the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premium fashion chains, and vibrant nightlife, connecting guests to the international cosmopolitan enclave of Mont Kiara.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-252315d elementor-widget elementor-widget-text-editor\" data-id=\"252315d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTrue to its core of luxury living, Hyatt House Kuala Lumpur assures its guests with their highest commitment to safety and wellbeing as part of Hyatt\u2019s \u201cSafety First, Wellbeing Always\u201d pledge. The hotel is constantly striving to find ways to improve while ensuring exceptional guest service at all times.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9141a elementor-widget elementor-widget-heading\" data-id=\"8a9141a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The Search for a Contactless Guest Solution<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87d7505 elementor-widget elementor-widget-text-editor\" data-id=\"87d7505\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett Peter, General Manager at Hyatt House Kuala Lumpur, wanted to explore digital solutions that are contactless for guests to access services whenever they wanted. Requests and facility bookings were initially handled manually and it was often overwhelming for the operations team at the front desk. This had led to too many lapses and guests at times found it a hassle.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16aa6e3 elementor-widget elementor-widget-text-editor\" data-id=\"16aa6e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<em>\u201cOne of the common purposes of Hyatt lies in care. We want guests to be at their best when they wake up the next day,\u201d he shared. \u201cHere at Hyatt House Kuala Lumpur, we are always looking for ways to improve guest satisfaction and at the same time improve productivity within our operations.\u201d<\/em>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6729660 elementor-widget elementor-widget-text-editor\" data-id=\"6729660\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs a Hyatt-approved digital platform provider, Vouch partnered with the hotel to create a guest experience platform to streamline work processes while ensuring safe, contactless and meaningful interactions with staff. Introducing Kyra.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee010f6 elementor-widget elementor-widget-image\" data-id=\"ee010f6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/meetings.hubspot.com\/angel-tey\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15800\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-1-700x244.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed4546 elementor-widget elementor-widget-heading\" data-id=\"6ed4546\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Multiple Functional Seamless Platform<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dcbaf6 elementor-widget elementor-widget-text-editor\" data-id=\"4dcbaf6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tKyra, Hyatt House Kuala Lumpur\u2019s personal digital assistant, fulfils guest requests for room amenities and booking of facilities. Guests are able to interact with Kyra by scanning QR codes that are found at strategic touch points throughout the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c2621c elementor-widget elementor-widget-text-editor\" data-id=\"5c2621c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett noted that incoming requests are now streamlined digitally into a backend platform, accessible via mobile devices. This has increased responsiveness of the team and flexibility for housekeepers to attend to room amenities such as toiletries and mineral water wherever they are in the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24f5a5c elementor-widget elementor-widget-text-editor\" data-id=\"24f5a5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cOur guests love using Kyra because entering the platform through a QR code is very convenient and there is no need to download another app to the phone,\u201d he commented.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e15f61d elementor-widget elementor-widget-text-editor\" data-id=\"e15f61d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAnother area of importance was the safety and wellbeing of guests due to heightened concerns after the Covid-19 pandemic. To ensure safe distancing of the hotel\u2019s facilities, Kyra takes care of capacity management for the hotel\u2019s swimming pool, games room and gym. Guests can <a href=\"https:\/\/www.vouch-technologies.com\/en\/facility-management\/\"><span style=\"font-weight: 400;\">pre-book their preferred timings<\/span><\/a><span style=\"font-weight: 400;\"> for various facilities and Kyra monitors at the backend to ensure occupancy limits for spacious, comfortable usage.<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d89110d elementor-widget elementor-widget-image\" data-id=\"d89110d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/meetings.hubspot.com\/angel-tey\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/268;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"268\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png\" class=\"attachment-medium_large size-medium_large wp-image-15805\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-768x268.png 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-300x105.png 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1024x357.png 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-1536x536.png 1536w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-2048x715.png 2048w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/08\/Hyatt-House-Mont-Kiara-Article-Image-2-1-700x244.png 700w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4e2ea2 elementor-widget elementor-widget-heading\" data-id=\"f4e2ea2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Faster, and More Efficient Services<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9211f36 elementor-widget elementor-widget-text-editor\" data-id=\"9211f36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThrough the implementation of Kyra working alongside hotel operations, Hyatt House Kuala Lumpur now has adopted more productive work processes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2346867 elementor-widget elementor-widget-text-editor\" data-id=\"2346867\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBennett shared that \u201cGuests can access the hotel\u2019s services without the need to call our guest service hotline and this has resulted in a <b>reduction of 40% in phone enquiries<\/b>.\u201d This means that staff are receiving less phone distractions while they attend to more crucial interactions at the front desk: A true win-win situation for both hotel and guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87e9926 elementor-widget elementor-widget-text-editor\" data-id=\"87e9926\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFurthermore, the use of Kyra has allowed for Hyatt House Kuala Lumpur to discover something interesting &#8211; Guests are now more willing to self-service if it means more speed and less touch.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa08b15 elementor-widget elementor-widget-text-editor\" data-id=\"fa08b15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cAbout <strong>60-70% of guests are making facility bookings on their mobile phones without the need for human assistance<\/strong>.\u201d Automating these processes have freed up resources that are channelled to other departments in need.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8567889 elementor-widget elementor-widget-text-editor\" data-id=\"8567889\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\u201cWith Kyra, our work processes are streamlined and technology has made our lives easier. My team is also freed up to do the things that truly matter &#8211; Better guest experience at Hyatt House Kuala Lumpur!\u201d\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b41a2e3 elementor-widget elementor-widget-text-editor\" data-id=\"b41a2e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen asked about the future of digitalisation in the hotel industry, Bennett commented that \u201cIt has been and will be the way forward for the hotel industry\u2026 We have to embrace it and learn how to maximise digitalisation so that it delivers a better guest experience.\u201d\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0551f7 elementor-widget elementor-widget-text-editor\" data-id=\"e0551f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIs your hotel looking for similar solutions to improve operational efficiency while elevating the guest experience at the same time? At Vouch, we offer customised solutions based on the needs of the hotel. <a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">Contact us<\/a> for a demonstration now!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9020468 elementor-widget elementor-widget-text-editor\" data-id=\"9020468\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tCheck out our exclusive <a href=\"https:\/\/youtu.be\/NsXKTKhjCUI\">video<\/a> featuring Hyatt House Kuala Lumpur and our collaboration journey here!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27498ca elementor-widget elementor-widget-video\" data-id=\"27498ca\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/NsXKTKhjCUI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology At the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premium fashion chains, and vibrant nightlife, connecting&#8230;<\/p>\n","protected":false},"author":5,"featured_media":15701,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[38],"tags":[227],"class_list":["post-15681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","tag-hotel-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=15681"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15681\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/15701"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=15681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=15681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=15681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}