{"id":15397,"date":"2022-06-10T19:38:54","date_gmt":"2022-06-10T11:38:54","guid":{"rendered":"https:\/\/www.vouchconcierge.com\/?p=15397"},"modified":"2024-08-22T14:57:54","modified_gmt":"2024-08-22T06:57:54","slug":"optimise-the-guest-experience-in-kuala-lumpur-through-technology","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/optimise-the-guest-experience-in-kuala-lumpur-through-technology\/","title":{"rendered":"Elevating Hotel Guest Experience In Kuala Lumpur Through Technology"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15397\" class=\"elementor elementor-15397\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-28cbcfa elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"28cbcfa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f6116e\" data-id=\"9f6116e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b230dca elementor-widget elementor-widget-image\" data-id=\"b230dca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology.jpg\" class=\"attachment-full size-full wp-image-15398\" alt=\"Optimise The Guest Experience In Kuala Lumpur Through Technology\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology.jpg 900w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-700x467.jpg 700w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c775c6a elementor-widget elementor-widget-heading\" data-id=\"c775c6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Elevating Hotel Guest Experience In Kuala Lumpur Through Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c9d67 elementor-widget elementor-widget-text-editor\" data-id=\"f3c9d67\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMalaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of guests looking for a quick weekend getaway in Kuala Lumpur. With such large competition in the market, hotels can look to boost brand loyalty and attract new customers by focusing on a brand new guest experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c49723 elementor-widget elementor-widget-text-editor\" data-id=\"2c49723\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAdditionally, as the world of technology continues to evolve, more guests are becoming tech-savvy. A survey conducted by <a href=\"https:\/\/metova.com\/infographic-survey-tech-supported-new-normal-hotels-covid-19\/\" target=\"_blank\" rel=\"noopener\">Metova <\/a> revealed that <strong>86%<\/strong> would choose one hotel over another if one offered the option of a mobile application offering a fully contactless guest service.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-127e3f9 elementor-widget elementor-widget-text-editor\" data-id=\"127e3f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels will need to keep up with the technology trend in order to improve guest satisfaction. This article shares some ways hotels can maximise the guest experience while leveraging on technology.\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4173084 elementor-widget elementor-widget-heading\" data-id=\"4173084\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Understanding Your Guests<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3275fa0 elementor-widget elementor-widget-text-editor\" data-id=\"3275fa0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tYour customers are looking for personalised experiences and they would prefer to stay in hotels that understand and cater to their needs. But before one starts talking about enhancing experiences, it is crucial that you first know who your guests are and how they behave. A refined <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">guest experience platform<\/a> can help to achieve this for hotels.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c156ab6 elementor-widget elementor-widget-text-editor\" data-id=\"c156ab6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA digital platform that offers useful digital services to enhance convenience for your guests will naturally garner high usage rates. Hotels can use data collected from the platform to better understand their customers and build different profiles to customise guest journeys, making them feel more appreciated.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa4c51 elementor-widget elementor-widget-image\" data-id=\"bfa4c51\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5684b36 elementor-widget elementor-widget-heading\" data-id=\"5684b36\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Engaging Guests Digitally<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26bc4ca elementor-widget elementor-widget-text-editor\" data-id=\"26bc4ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith more guests relying on their mobile devices to do their initial research, hotels should consider jumping in on the bandwagon and interact digitally with their customers no matter where they are on the sales cycle. This creates a constant connection between you and your guests, whether they are in or out of the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a1ed4f elementor-widget elementor-widget-text-editor\" data-id=\"0a1ed4f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tCapitalise on social media platforms such as Instagram and Twitter to engage with your guests. As Malaysia records a <a href=\"https:\/\/themalaysianreserve.com\/2022\/04\/27\/malaysia-records-100-domestic-travel-demand-growth\/#:~:text=DOMESTIC%20travel%20demand%20in%20Malaysia,%25%20and%2080%25%2C%20respectively\" target=\"_blank\" rel=\"noopener\">surge in staycations by 409%<\/a> compared to 2019, take this time to also engage with the domestic market through popular channels like <a href=\"https:\/\/digitalinfluencelab.com\/malaysia-digital-marketing-stats\/\" target=\"_blank\" rel=\"noopener\">FaceBook and Youtube<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bad5cd8 elementor-widget elementor-widget-text-editor\" data-id=\"bad5cd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tEven after your guests have left the property, there are still ways to increase their likelihood of returning. Consider doing follow-ups by asking them for feedback to continuously improve on your service and keep them coming back.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97aaf17 elementor-widget elementor-widget-heading\" data-id=\"97aaf17\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Streamline Through Digital Platforms<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad86066 elementor-widget elementor-widget-text-editor\" data-id=\"ad86066\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn the era of mobile technology, today\u2019s guests are more likely to expect most processes to go digital. Imagine a scenario where your guest arrives at the hotel after a long flight wanting to bask in the comforts of the room, only to have to wait even longer at the front desk for check-in. This would really dampen the guest experience even before the actual stay.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15bc725 elementor-widget elementor-widget-text-editor\" data-id=\"15bc725\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy streamlining these simple processes onto a digital platform, such as <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-check-in\/\" target=\"_blank\" rel=\"noopener\">contactless check-in<\/a> and <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">room service ordering<\/a> through mobile phones, it creates a more efficient and pleasant way to experience the hotel, and at the same time get their services delivered to them faster. Vouch has helped hotel partners in Kuala Lumpur such as <a href=\"https:\/\/www.vouch-technologies.com\/en\/hyatt-house-kuala-lumpur-vouch\/\" target=\"_blank\" rel=\"noopener\">Hyatt House Kuala Lumpur Mont\u2019 Kiara<\/a>, <a href=\"https:\/\/www.vouch-technologies.com\/en\/grand-hyatt-kuala-lumpur-ancillary-revenue-success\/\" target=\"_blank\" rel=\"noopener\">Grand Hyatt Kuala Lumpur<\/a>, Furama Bukit Bintang and Imperial Lexis Kuala Lumpur launch digital platforms at their properties. Such a platform can save valuable man-hours at the front desk for the interactions that really matter to guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd589ac elementor-widget elementor-widget-heading\" data-id=\"dd589ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Maximising Data Analytics<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e6c812 elementor-widget elementor-widget-text-editor\" data-id=\"5e6c812\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels using digital platforms are able to collect data about their guests\u2019 behaviour, and <a href=\"https:\/\/www.vouch-technologies.com\/en\/the-business-value-of-hotel-analytics\/\" target=\"_blank\" rel=\"noopener\">precious insights can be obtained<\/a> from analysing these data. Hotels can review guests\u2019 feedback on their experience from the hotel\u2019s website, social media channels or post-stay surveys. This will allow for an objective understanding of any strengths or lapses in the hotel\u2019s operations. Hotels can improve on these gaps to deliver better quality services for their guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb4af7 elementor-widget elementor-widget-text-editor\" data-id=\"9cb4af7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMoreover, hotels can also increase on-premise revenue from data analytics. They can determine the right kind of services to recommend to each guest profile at opportunistic times. With personalised upselling, the hotel stands to benefit from a higher conversion rate and guests would feel more comfortable with purchasing since the recommendations are relevant to them. For example, when a guest seeks information about the hotel spa and intuitively, a spa promotion for non-peak hours pops up for redemption. This automated active cross selling enables a win-win situation where hotels can get incremental revenue and for guests, more apparent savings.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b66fc elementor-widget elementor-widget-text-editor\" data-id=\"60b66fc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotel analytics can help boost guest experience and increase revenue concurrently, and this data can be easily obtained with a well-designed solution. With a <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">digital guest experience platform<\/a>, it can receive and store necessary data, helping hotels seek the competitive edge they need to capitalise in this market.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3d211 elementor-widget elementor-widget-heading\" data-id=\"7a3d211\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Employee Engagement \u2013 A Not-So Digital Solution<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbbacda elementor-widget elementor-widget-text-editor\" data-id=\"cbbacda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhile it is important to consider technology to enhance guest experience, hotels should not neglect the physical aspects as well. The hotel workforce is vital in making a first impression on your guests. But in order to translate that into a great guest experience, hotels need to create a culture where employees feel valued and appreciated.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d79c3 elementor-widget elementor-widget-text-editor\" data-id=\"51d79c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen a positive culture is established, hotels will face reduced turnover and employees will retain their passion to serve and go the extra mile for their work.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6fdd7 elementor-widget elementor-widget-image\" data-id=\"2e6fdd7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/vouch-for-kl\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"680\" height=\"218\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400 lazyload\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" data-sizes=\"(max-width: 680px) 100vw, 680px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 680px; --smush-placeholder-aspect-ratio: 680\/218;\" \/><noscript><img decoding=\"async\" width=\"680\" height=\"218\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400 lazyload\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" data-sizes=\"(max-width: 680px) 100vw, 680px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 680px; --smush-placeholder-aspect-ratio: 680\/218;\" \/><noscript><img decoding=\"async\" width=\"680\" height=\"218\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1fae6b elementor-widget elementor-widget-text-editor\" data-id=\"f1fae6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTourism Malaysia aims to attract <a href=\"https:\/\/www.zawya.com\/en\/business\/travel-and-tourism\/malaysia-aims-to-draw-2m-international-tourists-in-2022-nxm8la7h\" target=\"_blank\" rel=\"noopener\">more than 2 million international tourists<\/a> in 2022, and at the same time, travellers are looking to spend more on accommodations that offer them a differentiated experience. At Vouch, we help hotels elevate the guest experience through our digital platform. With a wide range of features covering mobile check-in, contactless dining, housekeeping services and digital compendium, you will just require one technology supplier for all your needs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebca23a elementor-widget elementor-widget-text-editor\" data-id=\"ebca23a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact<\/a> our business development team for a demonstration!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-79c7052 elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"79c7052\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d214e5d\" data-id=\"d214e5d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94def6d elementor-widget elementor-widget-image\" data-id=\"94def6d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology.jpg\" class=\"attachment-full size-full wp-image-15398\" alt=\"Optimise The Guest Experience In Kuala Lumpur Through Technology\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology.jpg 900w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-300x200.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-768x512.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Optimise-The-Guest-Experience-In-Kuala-Lumpur-Through-Technology-700x467.jpg 700w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfe56b elementor-widget elementor-widget-heading\" data-id=\"6dfe56b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Elevating Hotel Guest Experience In Kuala Lumpur Through Technology<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac6f5c4 elementor-widget elementor-widget-text-editor\" data-id=\"ac6f5c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMalaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of guests looking for a quick weekend getaway in Kuala Lumpur. With such large competition in the market, hotels can look to boost brand loyalty and attract new customers by focusing on a brand new guest experience.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04be00 elementor-widget elementor-widget-text-editor\" data-id=\"c04be00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAdditionally, as the world of technology continues to evolve, more guests are becoming tech-savvy. A survey conducted by <a href=\"https:\/\/metova.com\/infographic-survey-tech-supported-new-normal-hotels-covid-19\/\" target=\"_blank\" rel=\"noopener\">Metova<\/a> revealed that 86% would choose one hotel over another if one offered the option of a mobile application offering a fully contactless guest service.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c92184 elementor-widget elementor-widget-text-editor\" data-id=\"4c92184\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels will need to keep up with the technology trend in order to improve guest satisfaction. This article shares some ways hotels can maximise the guest experience while leveraging on technology.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab5a6a4 elementor-widget elementor-widget-heading\" data-id=\"ab5a6a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Understanding Your Guests<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aed3af elementor-widget elementor-widget-text-editor\" data-id=\"9aed3af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tYour customers are looking for personalised experiences and they would prefer to stay in hotels that understand and cater to their needs. But before one starts talking about enhancing experiences, it is crucial that you first know who your guests are and how they behave. A refined <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">guest experience platform<\/a> can help to achieve this for hotels.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1405524 elementor-widget elementor-widget-text-editor\" data-id=\"1405524\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tA digital platform that offers useful digital services to enhance convenience for your guests will naturally garner high usage rates. Hotels can use data collected from the platform to better understand their customers and build different profiles to customise guest journeys, making them feel more appreciated.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c39c4b0 elementor-widget elementor-widget-image\" data-id=\"c39c4b0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-KL-Price-Banner-Compressed.png\" title=\"\" alt=\"ABM - KL - Price Banner (Compressed)\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebfd7c3 elementor-widget elementor-widget-heading\" data-id=\"ebfd7c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Engaging Guests Digitally<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bea515a elementor-widget elementor-widget-text-editor\" data-id=\"bea515a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith more guests relying on their mobile devices to do their initial research, hotels should consider jumping in on the bandwagon and interact digitally with their customers no matter where they are on the sales cycle. This creates a constant connection between you and your guests, whether they are in or out of the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9665478 elementor-widget elementor-widget-text-editor\" data-id=\"9665478\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tCapitalise on social media platforms such as Instagram and Twitter to engage with your guests. As Malaysia records a <a href=\"https:\/\/themalaysianreserve.com\/2022\/04\/27\/malaysia-records-100-domestic-travel-demand-growth\/#:~:text=DOMESTIC%20travel%20demand%20in%20Malaysia,%25%20and%2080%25%2C%20respectively\" target=\"_blank\" rel=\"noopener\">surge in staycations by 409%<\/a> compared to 2019, take this time to also engage with the domestic market through popular channels like <a href=\"https:\/\/digitalinfluencelab.com\/malaysia-digital-marketing-stats\/\" target=\"_blank\" rel=\"noopener\">FaceBook and Youtube<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e907e52 elementor-widget elementor-widget-text-editor\" data-id=\"e907e52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tEven after your guests have left the property, there are still ways to increase their likelihood of returning. Consider doing follow-ups by asking them for feedback to continuously improve on your service and keep them coming back.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d1dfe2 elementor-widget elementor-widget-heading\" data-id=\"3d1dfe2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Streamline Through Digital Platforms<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f67928b elementor-widget elementor-widget-text-editor\" data-id=\"f67928b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn the era of mobile technology, today\u2019s guests are more likely to expect most processes to go digital. Imagine a scenario where your guest arrives at the hotel after a long flight wanting to bask in the comforts of the room, only to have to wait even longer at the front desk for check-in. This would really dampen the guest experience even before the actual stay.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7534ed7 elementor-widget elementor-widget-text-editor\" data-id=\"7534ed7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tBy streamlining these simple processes onto a digital platform, such as <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-check-in\/\" target=\"_blank\" rel=\"noopener\">contactless check-in<\/a> and <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-dining-solution\/\" target=\"_blank\" rel=\"noopener\">room service ordering<\/a> through mobile phones, it creates a more efficient and pleasant way to experience the hotel, and at the same time get their services delivered to them faster. Vouch has helped hotel partners in Kuala Lumpur such as <a href=\"https:\/\/www.vouch-technologies.com\/en\/hyatt-house-kuala-lumpur-vouch\/\" target=\"_blank\" rel=\"noopener\">Hyatt House Kuala Lumpur Mont\u2019 Kiara<\/a>, <a href=\"https:\/\/www.vouch-technologies.com\/en\/grand-hyatt-kuala-lumpur-ancillary-revenue-success\/\" target=\"_blank\" rel=\"noopener\">Grand Hyatt Kuala Lumpur<\/a>, Furama Bukit Bintang and Imperial Lexis Kuala Lumpur launch digital platforms at their properties. Such a platform can save valuable man-hours at the front desk for the interactions that really matter to guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac819c5 elementor-widget elementor-widget-heading\" data-id=\"ac819c5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Maximising Data Analytics<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87f21cb elementor-widget elementor-widget-text-editor\" data-id=\"87f21cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels using digital platforms are able to collect data about their guests\u2019 behaviour, and <a href=\"https:\/\/www.vouch-technologies.com\/en\/the-business-value-of-hotel-analytics\/\" target=\"_blank\" rel=\"noopener\">precious insights can be obtained<\/a> from analysing these data. Hotels can review guests\u2019 feedback on their experience from the hotel\u2019s website, social media channels or post-stay surveys. This will allow for an objective understanding of any strengths or lapses in the hotel\u2019s operations. Hotels can improve on these gaps to deliver better quality services for their guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7c516 elementor-widget elementor-widget-text-editor\" data-id=\"9f7c516\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMoreover, hotels can also increase on-premise revenue from data analytics. They can determine the right kind of services to recommend to each guest profile at opportunistic times. With personalised upselling, the hotel stands to benefit from a higher conversion rate and guests would feel more comfortable with purchasing since the recommendations are relevant to them. For example, when a guest seeks information about the hotel spa and intuitively, a spa promotion for non-peak hours pops up for redemption. This automated active cross selling enables a win-win situation where hotels can get incremental revenue and for guests, more apparent savings.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49f8ed0 elementor-widget elementor-widget-text-editor\" data-id=\"49f8ed0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotel analytics can help boost guest experience and increase revenue concurrently, and this data can be easily obtained with a well-designed solution. With a <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">digital guest experience platform<\/a>, it can receive and store necessary data, helping hotels seek the competitive edge they need to capitalise in this market.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb16231 elementor-widget elementor-widget-heading\" data-id=\"fb16231\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Employee Engagement \u2013 A Not-So Digital Solution<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bf103f elementor-widget elementor-widget-text-editor\" data-id=\"2bf103f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhile it is important to consider technology to enhance guest experience, hotels should not neglect the physical aspects as well. The hotel workforce is vital in making a first impression on your guests. But in order to translate that into a great guest experience, hotels need to create a culture where employees feel valued and appreciated.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43bd5f8 elementor-widget elementor-widget-text-editor\" data-id=\"43bd5f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen a positive culture is established, hotels will face reduced turnover and employees will retain their passion to serve and go the extra mile for their work.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c73c23 elementor-widget elementor-widget-image\" data-id=\"7c73c23\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/vouch-for-kl\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"680\" height=\"218\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400 lazyload\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" data-sizes=\"(max-width: 680px) 100vw, 680px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 680px; --smush-placeholder-aspect-ratio: 680\/218;\" \/><noscript><img decoding=\"async\" width=\"680\" height=\"218\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400 lazyload\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" data-sizes=\"(max-width: 680px) 100vw, 680px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 680px; --smush-placeholder-aspect-ratio: 680\/218;\" \/><noscript><img decoding=\"async\" width=\"680\" height=\"218\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15400\" alt=\"Vouch for Kuala Lumpur Hotels_Guest Experience Platform\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform.jpg 680w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Vouch-for-Kuala-Lumpur-Hotels_Guest-Experience-Platform-300x96.jpg 300w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e63285 elementor-widget elementor-widget-text-editor\" data-id=\"3e63285\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTourism Malaysia aims to attract <a href=\"https:\/\/www.zawya.com\/en\/business\/travel-and-tourism\/malaysia-aims-to-draw-2m-international-tourists-in-2022-nxm8la7h\" target=\"_blank\" rel=\"noopener\">more than 2 million international tourists<\/a> in 2022, and at the same time, travellers are looking to spend more on accommodations that offer them a differentiated experience. At Vouch, we help hotels elevate the guest experience through our digital platform. With a wide range of features covering mobile check-in, contactless dining, housekeeping services and digital compendium, you will just require one technology supplier for all your needs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d85c78 elementor-widget elementor-widget-text-editor\" data-id=\"9d85c78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact<\/a> our business development team for a demonstration!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Elevating Hotel Guest Experience In Kuala Lumpur Through Technology Malaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist arrivals into the country, hotels can expect a high influx of&#8230;<\/p>\n","protected":false},"author":5,"featured_media":15398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[226],"tags":[229],"class_list":["post-15397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hospitality-trends","tag-hospitality-trends"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=15397"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15397\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/15398"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=15397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=15397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=15397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}