{"id":15012,"date":"2022-06-03T15:38:34","date_gmt":"2022-06-03T07:38:34","guid":{"rendered":"https:\/\/www.vouchconcierge.com\/?p=15012"},"modified":"2024-04-01T16:06:26","modified_gmt":"2024-04-01T08:06:26","slug":"5-ways-to-boost-guest-experience-for-hotels-in-bangkok","status":"publish","type":"post","link":"https:\/\/www.vouch-technologies.com\/en\/5-ways-to-boost-guest-experience-for-hotels-in-bangkok\/","title":{"rendered":"5 Ways To Boost Guest Experience for Hotels in Bangkok"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15012\" class=\"elementor elementor-15012\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5217600 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"5217600\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75c3fc3\" data-id=\"75c3fc3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-173a0c3 elementor-widget elementor-widget-image\" data-id=\"173a0c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"676\" height=\"450\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1.jpg\" class=\"attachment-full size-full wp-image-15034\" alt=\"the-grand-palace-of-bangkok-thailand\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1.jpg 676w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1-300x200.jpg 300w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a9bd85 elementor-widget elementor-widget-heading\" data-id=\"3a9bd85\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5 Ways To Boost Guest Experience for Hotels in Bangkok<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18f756a elementor-widget elementor-widget-heading\" data-id=\"18f756a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">A New Normal For Bangkok\u2019s Hotel Industry<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef5d18 elementor-widget elementor-widget-text-editor\" data-id=\"9ef5d18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith Thailand\u2019s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contractions in 2020 and slow growths in 2021 due to the coronavirus. \t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84e95a4 elementor-widget elementor-widget-text-editor\" data-id=\"84e95a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAmong the shift towards a post-pandemic new normal, there have been changes in the habitual lifestyles of guests. Never before has there been such a drastic move towards digital services incorporated into our daily lives.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d681a59 elementor-widget elementor-widget-text-editor\" data-id=\"d681a59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Bangkok starts to see an increase in international tourist arrivals, hoteliers should be looking out for these new trends from both domestic and foreign guests to understand what they are looking out for when making decisions on accommodations. These would ensure an improvement in guest satisfaction, leading to an overall increase in guest expenses within the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d588df elementor-widget elementor-widget-heading\" data-id=\"0d588df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">1. A Digital Guest Experience<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e398c39 elementor-widget elementor-widget-text-editor\" data-id=\"e398c39\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe pandemic has sparked an ever-growing concern by guests for their health and safety. This places an emphasis for an integration of contactless technologies into daily operations to reduce risk of transmission. Not only that, as guests become more tech-savvy, a digital mode can increase guest confidence in their travels, as well as enabling more convenience during their Bangkok adventures. Here are some ways that hotels can digitalise the experience for their guests:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e067661 elementor-widget elementor-widget-text-editor\" data-id=\"e067661\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Contactless Check-in<\/li>\n<\/ul>\nMany contactless processes have been adopted in various industries since the start of the pandemic. Hotels can look into digitising the start of the experience during check-in. A <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-check-in\/\" target=\"_blank\" rel=\"noopener\">contactless check-in<\/a> solution could alleviate the long queues and waiting times that guests have to face, and would also relieve the burden on front desk staff, allowing for more meaningful interactions that would matter for your guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b14b30 elementor-widget elementor-widget-text-editor\" data-id=\"7b14b30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Guest Communications Platform<\/li>\n<\/ul>\nHaving a <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">digital platform for guests<\/a> to make enquiries and access digital services increases the quality of the guest experience. Instead of being able to only communicate through calling on the room phone, guests also enjoy the convenience in using a single platform that can address their needs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3787dba elementor-widget elementor-widget-text-editor\" data-id=\"3787dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith <a href=\"https:\/\/www.vouch-technologies.com\/en\/hotel-operating-system\/\" target=\"_blank\" rel=\"noopener\">automation taking care of simple services<\/a>, the need for manual responding is removed and your call centre will save valuable man-hours to be re-channeled to create a more unforgettable stay.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe3243 elementor-widget elementor-widget-image\" data-id=\"bfe3243\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/vouch-for-bangkok\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"282\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/282;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"282\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/282;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"282\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0850bf elementor-widget elementor-widget-text-editor\" data-id=\"c0850bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Social Media Engagement<\/li>\n<\/ul>\nGuests are now becoming more interested about the products and services they engage in. <a href=\"https:\/\/www.condorferries.co.uk\/millennials-travel-statistics-trends\" target=\"_blank\" rel=\"noopener\">87% of millennials<\/a> use social media sites such as Facebook to influence their hotel bookings, and about 97% share their travel experiences on such platforms. As such, having a high social media presence is paramount to building that relationship and brand loyalty with your guests. Whether they may be first-timers or returning guests, social media engagement can help create likeability and relevance from guests towards the hotel, while maintaining top-of-mind awareness.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b1d79 elementor-widget elementor-widget-text-editor\" data-id=\"e0b1d79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIt is also important to note the key demographics of the hotel to focus on your engagements with guests. For example, let\u2019s take stats from 2019 for Thailand \u2013 The top 2 tourist nationalists coming into Thailand are from <a href=\"https:\/\/www.thaiwebsites.com\/tourists-nationalities-Thailand.asp\" target=\"_blank\" rel=\"noopener\">China and Malaysia<\/a>. If your hotel\u2019s key demographic is Chinese, you might want to focus your social engagements on WeChat, as it is currently the most used social media platform in China. WeChat has <a href=\"https:\/\/www.dragonsocial.net\/blog\/social-media-in-china\/\" target=\"_blank\" rel=\"noopener\">over 1 billion monthly active users<\/a>, as such, it is one of the most popular choices for hotels looking to drive more awareness through social media engagement targeted at Chinese travellers.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50be74e elementor-widget elementor-widget-image\" data-id=\"50be74e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.dragonsocial.net\/blog\/social-media-in-china\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/432;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"432\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/432;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a123d7 elementor-widget elementor-widget-heading\" data-id=\"7a123d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2. Digital Wallets or Payment Modes<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eaf6ca elementor-widget elementor-widget-text-editor\" data-id=\"0eaf6ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDigital wallets have started to gain traction in Thailand, with some of the most popular applications being K Plus, LINE Pay, and PayPal. While these increase the options for locals, foreigners are often left with limited options like cash or credit card for payment transactions.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a58a21a elementor-widget elementor-widget-text-editor\" data-id=\"a58a21a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels can look into accepting a wider range of digital wallets that can cater to their guests. As more international travellers arrive in Thailand, a possible avenue would be accepting Apple Pay and Google Pay, two of the more popular digital wallet applications used around the world, to allow for contactless payments for your guests. Several hotel groups within Bangkok have jumped on board this trend using such digital wallets and have been welcomed by foreign guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a86e1 elementor-widget elementor-widget-heading\" data-id=\"a1a86e1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">3. Aligning to the Values and Lifestyles of Your Guests<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0d3df4 elementor-widget elementor-widget-text-editor\" data-id=\"a0d3df4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tGuests are now increasingly conscious of a company\u2019s branding and its social impact. One of the key things that guests of the millennial generation are looking out for is environmental sustainability, and whether the actions of the hotel or resort are aligned with their personal values.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e11c0 elementor-widget elementor-widget-text-editor\" data-id=\"04e11c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe physical compendiums require a lot of paper and are costly to print. Hotels can consider the use of QR codes or launch a <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">digital compendium<\/a> to replace the compendiums and go paperless. These platforms can provide the same information and getting answers to their enquiries would be quicker as well. This would help to cut costs while being in line with a more environmentally sustainable operation.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02df56e elementor-widget elementor-widget-heading\" data-id=\"02df56e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">4. Adding that Personal Touch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5849375 elementor-widget elementor-widget-text-editor\" data-id=\"5849375\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tGuests feel more connected with the guest journey when it becomes personalised for them. Hotels can go the extra mile to provide customised offerings for their guests, which is definitely more appealing to most guests. Simple acts such as remembering the names of guests when they enter facilities or taking note of particular preferences of guests can go a long way to building relationships with guests and increase guest satisfaction.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c1859 elementor-widget elementor-widget-text-editor\" data-id=\"96c1859\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTailoring the unique experience for every guest will boost brand loyalty and increase the chance of customer retention.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8956ef0 elementor-widget elementor-widget-heading\" data-id=\"8956ef0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5. Upskilling and Restructuring the Workforce<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c2509f elementor-widget elementor-widget-text-editor\" data-id=\"7c2509f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tSince the coronavirus pandemic, Thailand saw a <a href=\"https:\/\/www.channelnewsasia.com\/asia\/thailand-covid-19-third-wave-tourism-jobs-hit-1933431\" target=\"_blank\" rel=\"noopener\">loss of more than 2 million workers<\/a> in the hospitality &amp; tourism industry. As borders start to open up and demand slowly increases, hotels will need to adapt to staff shortages. Restructuring the existing workforce is crucial and necessary in ensuring that operations are running efficiently within the hotel. This can greatly aid to reduce operational costs while maximising revenue.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad867d elementor-widget elementor-widget-text-editor\" data-id=\"5ad867d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhat should hotels do in light of this issue? There is a need to create a more skilled workforce who are really passionate to serve in the hospitality industry. This creates a happier workforce which improves staff retention and reduces turnover rates. Furthermore, high employee engagement has shown to <a href=\"https:\/\/business.cornell.edu\/hub\/2016\/06\/09\/employee-engagement-transforming-strategy\/\" target=\"_blank\" rel=\"noopener\">improve guest experience<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5170aa elementor-widget elementor-widget-text-editor\" data-id=\"b5170aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Bangkok approaches a post-pandemic normal, hotels will need to be in touch with the upcoming and shifting trends from their guests to provide top-quality guest experience. Learn more about Vouch to know about how we can customise the hotel\u2019s guest experience solutions through a digital platform. <a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Get in touch<\/a> with our business development team for a demonstration!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31416b1 elementor-widget elementor-widget-image\" data-id=\"31416b1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-477dd4b elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"477dd4b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-098ea83\" data-id=\"098ea83\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d07a47f elementor-widget elementor-widget-image\" data-id=\"d07a47f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"676\" height=\"450\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1.jpg\" class=\"attachment-full size-full wp-image-15034\" alt=\"the-grand-palace-of-bangkok-thailand\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1.jpg 676w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/the-grand-palace-of-bangkok-thailand-2021-09-02-06-47-17-utc-1-1-1-300x200.jpg 300w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46be38e elementor-widget elementor-widget-heading\" data-id=\"46be38e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5 Ways To Boost Guest Experience for Hotels in Bangkok<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e84073 elementor-widget elementor-widget-heading\" data-id=\"3e84073\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">A New Normal For Bangkok\u2019s Hotel Industry<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecba2e9 elementor-widget elementor-widget-text-editor\" data-id=\"ecba2e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith Thailand\u2019s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contractions in 2020 and slow growths in 2021 due to the coronavirus.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d8181 elementor-widget elementor-widget-text-editor\" data-id=\"72d8181\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAmong the shift towards a post-pandemic new normal, there have been changes in the habitual lifestyles of guests. Never before has there been such a drastic move towards digital services incorporated into our daily lives.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba2918 elementor-widget elementor-widget-text-editor\" data-id=\"5ba2918\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Bangkok starts to see an increase in international tourist arrivals, hoteliers should be looking out for these new trends from both domestic and foreign guests to understand what they are looking out for when making decisions on accommodations. These would ensure an improvement in guest satisfaction, leading to an overall increase in guest expenses within the hotel.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da4b5be elementor-widget elementor-widget-heading\" data-id=\"da4b5be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">1. A Digital Guest Experience<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e138e4c elementor-widget elementor-widget-text-editor\" data-id=\"e138e4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe pandemic has sparked an ever-growing concern by guests for their health and safety. This places an emphasis for an integration of contactless technologies into daily operations to reduce risk of transmission. Not only that, as guests become more tech-savvy, a digital mode can increase guest confidence in their travels, as well as enabling more convenience during their Bangkok adventures. Here are some ways that hotels can digitalise the experience for their guests:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5607f1 elementor-widget elementor-widget-text-editor\" data-id=\"b5607f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Contactless Check-in<\/li>\n<\/ul>\nMany contactless processes have been adopted in various industries since the start of the pandemic. Hotels can look into digitising the start of the experience during check-in. A <a href=\"https:\/\/www.vouch-technologies.com\/en\/contactless-check-in\/\" target=\"_blank\" rel=\"noopener\">contactless check-in<\/a> solution could alleviate the long queues and waiting times that guests have to face, and would also relieve the burden on front desk staff, allowing for more meaningful interactions that would matter for your guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ec3911 elementor-widget elementor-widget-text-editor\" data-id=\"8ec3911\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Guest Communications Platform<\/li>\n<\/ul>\nHaving a <a href=\"https:\/\/www.vouch-technologies.com\/en\/guest-experience-platform\/\" target=\"_blank\" rel=\"noopener\">digital platform for guests<\/a> to make enquiries and access digital services increases the quality of the guest experience. Instead of being able to only communicate through calling on the room phone, guests also enjoy the convenience in using a single platform that can address their needs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315dbac elementor-widget elementor-widget-text-editor\" data-id=\"315dbac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWith automation taking care of simple services, the need for manual responding is removed and your call centre will save valuable man-hours to be re-channeled to create a more unforgettable stay.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a8ba5 elementor-widget elementor-widget-image\" data-id=\"31a8ba5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/vouch-for-bangkok\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"282\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/282;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"282\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/282;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"282\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15089\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-768x282.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-300x110.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1-700x257.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Group-959-2-1.jpg 860w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-952a213 elementor-widget elementor-widget-text-editor\" data-id=\"952a213\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Social Media Engagement<\/li>\n<\/ul>\nGuests are now becoming more interested about the products and services they engage in. <a href=\"https:\/\/www.condorferries.co.uk\/millennials-travel-statistics-trends\" target=\"_blank\" rel=\"noopener\">87% of millennials<\/a> use social media sites such as Facebook to influence their hotel bookings, and about 97% share their travel experiences on such platforms. As such, having a high social media presence is paramount to building that relationship and brand loyalty with your guests. Whether they may be first-timers or returning guests, social media engagement can help create likeability and relevance from guests towards the hotel, while maintaining top-of-mind awareness.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7d5d9 elementor-widget elementor-widget-text-editor\" data-id=\"7e7d5d9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIt is also important to note the key demographics of the hotel to focus on your engagements with guests. For example, let\u2019s take stats from 2019 for Thailand \u2013 The top 2 tourist nationalists coming into Thailand are from <a href=\"https:\/\/www.thaiwebsites.com\/tourists-nationalities-Thailand.asp\" target=\"_blank\" rel=\"noopener\">China and Malaysia<\/a>. If your hotel\u2019s key demographic is Chinese, you might want to focus your social engagements on WeChat, as it is currently the most used social media platform in China. WeChat has <a href=\"https:\/\/www.dragonsocial.net\/blog\/social-media-in-china\/\" target=\"_blank\" rel=\"noopener\">over 1 billion monthly active users<\/a>, as such, it is one of the most popular choices for hotels looking to drive more awareness through social media engagement targeted at Chinese travellers.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b732a6 elementor-widget elementor-widget-image\" data-id=\"3b732a6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.dragonsocial.net\/blog\/social-media-in-china\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/432;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"432\" data-src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/432;\" \/><noscript><img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-15061\" alt=\"\" srcset=\"https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-768x432.jpg 768w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-300x169.jpg 300w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-1024x576.jpg 1024w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-700x394.jpg 700w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1-539x303.jpg 539w, https:\/\/www.vouch-technologies.com\/wp-content\/uploads\/2022\/06\/Chinese-social-media-1-1.jpg 1350w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b9e971 elementor-widget elementor-widget-heading\" data-id=\"0b9e971\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2. Digital Wallets or Payment Modes<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30efd41 elementor-widget elementor-widget-text-editor\" data-id=\"30efd41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDigital wallets have started to gain traction in Thailand, with some of the most popular applications being K Plus, LINE Pay, and PayPal. While these increase the options for locals, foreigners are often left with limited options like cash or credit card for payment transactions.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e853bfa elementor-widget elementor-widget-text-editor\" data-id=\"e853bfa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHotels can look into accepting a wider range of digital wallets that can cater to their guests. As more international travellers arrive in Thailand, a possible avenue would be accepting Apple Pay and Google Pay, two of the more popular digital wallet applications used around the world, to allow for contactless payments for your guests. Several hotel groups within Bangkok have jumped on board this trend using such digital wallets and have been welcomed by foreign guests.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d56e401 elementor-widget elementor-widget-heading\" data-id=\"d56e401\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">3. Aligning to the Values and Lifestyles of Your Guests<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d8ca5 elementor-widget elementor-widget-text-editor\" data-id=\"14d8ca5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tGuests are now increasingly conscious of a company\u2019s branding and its social impact. One of the key things that guests of the millennial generation are looking out for is environmental sustainability, and whether the actions of the hotel or resort are aligned with their personal values.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae3f7ad elementor-widget elementor-widget-text-editor\" data-id=\"ae3f7ad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe physical compendiums require a lot of paper and are costly to print. Hotels can consider the use of QR codes or launch a <a href=\"https:\/\/www.vouch-technologies.com\/en\/compendium-faq\/\" target=\"_blank\" rel=\"noopener\">digital compendium<\/a> to replace the compendiums and go paperless. These platforms can provide the same information and getting answers to their enquiries would be quicker as well. This would help to cut costs while being in line with a more environmentally sustainable operation.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e8fbf elementor-widget elementor-widget-heading\" data-id=\"b6e8fbf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">4. Adding that Personal Touch<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-936defa elementor-widget elementor-widget-text-editor\" data-id=\"936defa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tGuests feel more connected with the guest journey when it becomes personalised for them. Hotels can go the extra mile to provide customised offerings for their guests, which is definitely more appealing to most guests. Simple acts such as remembering the names of guests when they enter facilities or taking note of particular preferences of guests can go a long way to building relationships with guests and increase guest satisfaction.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2365d2 elementor-widget elementor-widget-text-editor\" data-id=\"a2365d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTailoring the unique experience for every guest will boost brand loyalty and increase the chance of customer retention.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e15c84 elementor-widget elementor-widget-heading\" data-id=\"1e15c84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5. Upskilling and Restructuring the Workforce<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d7efe9 elementor-widget elementor-widget-text-editor\" data-id=\"8d7efe9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tSince the coronavirus pandemic, Thailand saw a <a href=\"https:\/\/www.channelnewsasia.com\/asia\/thailand-covid-19-third-wave-tourism-jobs-hit-1933431\" target=\"_blank\" rel=\"noopener\">loss of more than 2 million workers<\/a> in the hospitality &amp; tourism industry. As borders start to open up and demand slowly increases, hotels will need to adapt to staff shortages. Restructuring the existing workforce is crucial and necessary in ensuring that operations are running efficiently within the hotel. This can greatly aid to reduce operational costs while maximising revenue.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f2437 elementor-widget elementor-widget-text-editor\" data-id=\"f4f2437\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhat should hotels do in light of this issue? There is a need to create a more skilled workforce who are really passionate to serve in the hospitality industry. This creates a happier workforce which improves staff retention and reduces turnover rates. Furthermore, high employee engagement has shown to <a href=\"https:\/\/business.cornell.edu\/hub\/2016\/06\/09\/employee-engagement-transforming-strategy\/\" target=\"_blank\" rel=\"noopener\">improve guest experience<\/a>.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07dba53 elementor-widget elementor-widget-text-editor\" data-id=\"07dba53\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAs Bangkok approaches a post-pandemic normal, hotels will need to be in touch with the upcoming and shifting trends from their guests to provide top-quality guest experience. Learn more about Vouch to know about how we can customise the hotel\u2019s guest experience solutions through a digital platform. <a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Get in touch<\/a> with our business development team for a demonstration!\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e2219 elementor-widget elementor-widget-image\" data-id=\"b1e2219\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.vouch-technologies.com\/en\/contact-us\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" data-src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.vouchconcierge.com\/wp-content\/uploads\/2022\/06\/ABM-Bangkok-CTA-Banner-1-Compressed.png\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/noscript><\/noscript>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>5 Ways To Boost Guest Experience for Hotels in Bangkok A New Normal For Bangkok\u2019s Hotel Industry With Thailand\u2019s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contractions in 2020 and slow growths in 2021&#8230;<\/p>\n","protected":false},"author":5,"featured_media":15034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[226],"tags":[229],"class_list":["post-15012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hospitality-trends","tag-hospitality-trends"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/comments?post=15012"}],"version-history":[{"count":0,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/posts\/15012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media\/15034"}],"wp:attachment":[{"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/media?parent=15012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/categories?post=15012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vouch-technologies.com\/en\/wp-json\/wp\/v2\/tags?post=15012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}